Dell Vostro 5470 Windows 10 Pro x64 not shutting down

Hello, I've formatted the computer 3 times to solve the non shutting down issue, so I'm starting to believe is somehow hardware related.


I was using Windows Insider Preview (fast ring) and then (slow ring). Last December, the laptop stop shutting down completely. It starts the process, video is black, no sign of disk activity but the on/off light start on and the fans are running. Only way is to hard power off with the button.


Reinstalling Windows from scratch solves at first boots, but then start failing again. I've moved to slow ring of Windows Insider. No luck. Then for the Windows 10 Pro that I'm running now.

All updates from Windows and from Dell Detect System were applied successfully. I've tried to run Intel Update tool. It detects the network driver could be updated, download and applied successfully, but no luck, the computer does not sleep completely nor hibernate.

I've tried disabling Hybrid sleep mode. I've tried to disable Hibernation all over (powercfg.exe /hibernate off) without working.

All seems well with the computer, excepts the shutting down process.

Can anybody help me? Thanks.

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3 Replies
Community Manager
Community Manager

RE: Dell Vostro 5470 Windows 10 Pro x64 not shutting down

Hi Lisandro.Carmona,

Thanks for posting.

You may be having problems with Windows hybrid shutdown.  Here is an article that may be helpful:

http://dell.to/2jiAlBn


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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Highlighted

RE: Dell Vostro 5470 Windows 10 Pro x64 not shutting down

Thanks Robert.

I've tried disabling the hybrid shutdown without success.

But I've found the culprit: the Intel Wireless-N 7260 driver.

The last known-good version is 17.15.0.5. Intel released the 18.33.5.1 version.

When updated to v18, hibernation fails.

Restoring v17 makes it works again.

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Community Manager
Community Manager

RE: Dell Vostro 5470 Windows 10 Pro x64 not shutting down

Thats Great News!  Glad you were able to resolve the issue!


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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