Dell XPS 12 Touch screen stop working when flipping screen

I hope the answer is not to reinstall the OS. If that's Dell's position, they're getting the machine back and I'll get a Surface Pro.

Mmaestro, there's NO touchscreen driver.

The Atmel device is a touchscreen controller, not a display. They specifically advertise not needing to have a driver. The screen itself is probably made by someone else capable of making screens, like Samsung or whatever(I don't know the vendor though).

Unfortunately with all the rumors of Dell exiting the PC business entirely, and the reports of them going private, I'm not sure if they'll get it fixed. One thing is for sure, its an intermittent problem.

Well, reinstalling Windows is not so bad, especially on a system with a fast SSD like this one. It's a pretty quick process, probably a couple of hours. But fundamentally, I'm not convinced that without some sort of replacement driver for the touchscreen anything will change.

If I was at work and had access to a few of these to play around with, I'd do it in a heartbeat. But I don't feel like I have the option of messing around indefinitely with the possibility that this can't fix the problem, all the while running the clock on the possibility of a refund. And, in the end, it ought to just work out of the box. That's not an unreasonable expectation.

Ugh, idiot that I am. Should have looked at that before posting. So the Atmel software seems to be installed as part of the Dell Quickset software. So they do have a touchscreen component in there, it's just not explicitly listed as a touchscreen driver. But it's in Quickset. It's there.

Hi Terry,

Any update on a fix for the XPS12?

Thanks,
Kevin

hello guys - go to control panel - tablet pc settings...calibrate..follow it and reset...works for me!!!

Dell technical support had me do that too.  Didn't seem to help.

I was also asked to do this, and it didn't help me. I've been playing around with the Atmel Touchscreen Control, killing the process and restarting it, and modifying the priority of the process in Windows. It does seem to have an effect, albeit an unreliable one. For instance, with the touchscreen dead, I changed the priority of the process from "normal" to "realtime" and a touch I'd previously made some 10 or 15 seconds previously instantly registered and took effect, but I'm not getting anything consistent. I suspect the problem is either in this software, or something else that is interacting with it and preventing the OS from receiving commands from it. None of which, unfortunately, actually helps us fix the problem

Update: I finally was contacted by a Dell service tech(3 weeks) and he came out today and replaced the housing and wires around the screen. Right now the touch screen works and is very responsive. Just as I thought this night mare was over I notice a black debris in the screen. This was not there before. The tech was having a hard time putting the screen back together so something happened then. So now I'm back to needing service once again....

Know how you feel spoiledfree.  My XPS 12 had the screen freezing problem but I never got around to fixing it.  My XPS 12 stopped booting Saturday Jan 26.  Tried various tech support stuff and nothing worked.  Was told to send it in for repair.  Tomorrow it will be 5 weeks without a working computer!  I know when I get it back it will still have the screen freezing problem that will need another service needed.  I'm starting to loose my patience...

ok, have just tried something for when the touchscreen stops responding, which has worked so far - but only had one chance to test it so far

Next time it stops, hit Fn F1 to change to an external screen, use the arrow keys to move down to the bottom option, external screen only, and hit enter. Then just hit Fn F1 again to turn the screen on again, and touch works again.

Also, I've had an intermittent problem with my mouse cursor disappearing, boxes will highlight if I luck onto them, but the cursor is gone. A real pain. Anyway, this also brought the cursor back, so killed two birds with one stone

See if this works for you, as I will next time the screen stops

Hi, I bought the dell all in onexps computer last month my today the touchscreen stop working, please help me to resolve out. Thanks

Hi all. As I said above, I eventually returned my XPS12, but I'm still interested in whether Dell ever resolves this issue. I'd left a feed of the drivers on my RSS list, and noticed yesterday a large number of new drivers dropped, including chipset and a new version if Quickset. I know there's a touchscreen component in Quickset, has anyone tried it out yet to see if it helps resolve these problems?

Yes, please report to us all if anybody has gotten a successful resolution from Dell on this issue.  It has been a major problem with the XPS12 ever since it came out.  Example: I was in an important business meeting this morning and fired up the machine to answer a question.  The screen promptly froze up, and I was unable to get the information without screwing around with the machine.  Needless to say, I gave up and shut the machine down, embarassed that it wouldn't let me do the simplest thing.

I'm doing a technical review of the machine for my corporate IT group, and I cannot recommend this otherwise excellent machine to anybody until this problem is resolved once and for all.