t12ung
1 Copper

Dell XPS 13 2015 (9343) - Hardware issues

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I've been reading up on discussion forums regarding the new XPS 13 prior to placing my order so I'd know what to expect. I'm generally happy with the machine but am saddened to find that my machine is not perfect, especially for a  £1200+ top of the range ultrabook.


-  Trackpad. I've installed the latest driver/firmware for trackpad and  bios A03 from the dell support site, yet am experiencing cursor jumping when trying to click on the buttons. There is also a delay before registering finger movement.


- Keyboard. Through normal typing, I am experiencing double keypresses on the spacebar as well as the 'i'  key.

- QHD+ display  panel. Quite noticeable screen bleed, and uneven too.

Can a DELL representative tell me what my options  are? I am presuming I need a replacement?

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aerw
1 Copper

RE: Dell XPS 13 2015 (9343) - Hardware issues

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I have tried going between A00 and A03 a few times - no difference - always broken with A03.

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19 Replies
t12ung
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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Can a Dell rep please respond?

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tamlyn
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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Having similar issues.

  • The keyboard was driving me nuts with repeated keystrokes. It made the laptop completely unusable. Someone on this forum suggested that the issue was introduced with BIOS upgrade A01 so I downgraded to A00 which has indeed fixed the keyboard! However now the CPU fan spins constantly when plugged in, something which was fixed in A02.
  • My cursor doesn't jump but there's an annoying delay before scrolling starts when using two fingers, especialy in Chrome. 
  • The blacks on my QHD+ display are very good however flat colours like the Windows 8 loading screen show up the uneven lighting. Disappointing but acceptable in my opinion.

I shall be contacting Dell about a replacement which fixes the fan and keyboard.

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t12ung
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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Still no response from DELL...? Disappointing...

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aerw
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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got the same issue here after going from A00 to A03.  very annoying.

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t12ung
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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I've downgraded bios to A02 and keyboard is still the same.  I think I may just have a faulty keyboard.

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tamlyn
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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I had the problem on A01, A02 and A03. Only with A00 did the keyboard behave mostly normal although I did notice very occasional double letters there too.

I contacted Dell support last week and after a couple of calls where we went though some basic troubleshooting they're sending me a new one. Fingers crossed it doesn't have the same problem.

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aerw
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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new keyboard or whole new laptop?  I also get occasional double letters with a00 but much less frequent than a03.

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velvetjoker
1 Copper

RE: Dell XPS 13 2015 (9343) - Hardware issues

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I have the keyboard issue too - and I'd really like to know if it's a hardware issue at all - if so I'll send mine back. Has anyone resolved this other than via a BIOS downgrade? I've posted here and started a poll too:

http://forum.notebookreview.com/threads/double-typing-xps-2015-9343.775855/

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aerw
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RE: Dell XPS 13 2015 (9343) - Hardware issues

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there is another thread running at en.community.dell.com/.../19626873

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