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Nathsh
1 Copper

Dell XPS 13 2016 - randomly double clicks to open pages

When say browsing newspapers websites, suddenly pages will be opened that I never clicked to open. The touch pad seems to double click on the link by itself!

How do I fix this annoying thing please?

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2 Replies
Moderator
Moderator

RE: Dell XPS 13 2016 - randomly double clicks to open pages

Hi NATHSH,

What is the exact system model? What is the current OS installed on the system? When did the issue start?

If the system was working fine earlier, then perform a system restore to restore the machine to an earlier point where it was working fine - http://bit.ly/1JEw2ov

What browser are you using? Kindly test the same with another browser?

If the issue is seen only while browsing, I suppose, the issue could be with pop-ups. Disable popups on the browser and check. Link for Chrome - http://bit.ly/2cLQ8Ev

Restart the system and check in safe mode with networking - http://bit.ly/1LHcO2c

Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Nathsh
1 Copper

RE: Dell XPS 13 2016 - randomly double clicks to open pages

I called Dell support and they remotely re installed the touchpad which fixed the problem

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