Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.

If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

I have exactly the same problem on my 2014 vintage XPS 13.  If you ever received an answer I would be please to know the solution.  Like you, I have drawn a complete blank with extensive google searches.

I found that there's a Touchscreen option in BIOS (F2 when the Dell logo comes on, on bootup); if you haven't already done so, you might check that that's been set on.

I appreciate that what the initial poster wanted to was to get the touchscreen working, but I had the opposite problem where the touchscreen on my machine was intermittently malfunctioning - so, a different sense of "Touchscreen not Working".  And I was glad to shut it down instead. I effected that through an option in BIOS setup, so in general that might be a place to check as well, whether you want the touchscreen to go on or off. In my case, after over a year of stalwart W10 Dell XPS13 9350 duty, my Taskbar kept flickering, spots kept appearing on my screen, my mouse was randomly going out of control, and over each work session the machine would slow and then freeze after about an hour. After a few days of removing Apps and updates, and wondering about virus infection, I realised that those symptoms looked like the touchscreen was being randomly manipulated, and drawing CPU cycles in some kind of feedback loop. I shut down the touchscreen, and now everything (else) works again. I don't myself really feel the loss of the touchscreen.

I found that there's a Touchscreen option in BIOS (F2 when the Dell logo comes on, on bootup); if you haven't already done so, you might check that that's been set on.

I appreciate that what the initial poster wanted to was to get the touchscreen working, but I had the opposite problem where the touchscreen on my machine was intermittently malfunctioning - so, a different sense of "Touchscreen not Working".  And I was glad to shut it down instead. I effected that through an option in BIOS setup, so in general that might be a place to check as well, whether you want the touchscreen to go on or off. In my case, after over a year of stalwart W10 Dell XPS13 9350 duty, my Taskbar kept flickering, spots kept appearing on my screen, my mouse was randomly going out of control, and over each work session the machine would slow and then freeze after about an hour. After a few days of removing Apps and updates, and wondering about virus infection, I realised that those symptoms looked like the touchscreen was being randomly manipulated, and drawing CPU cycles in some kind of feedback loop. I shut down the touchscreen, and now everything (else) works again. I don't myself really feel the loss of the touchscreen.

Hi Danny,

I had forgotten I had posted here until I was notified of your post.

As it happens I found the answer to my problem.  It was unequivocal.

As noted above, my ultrabook did not see the touchscreen at all.  It didn't appear in the BIOS and, not surprisingly, Windows (10) did not see there was a touch screen attached.

Quite some time after posting here I spilt coffee on my keyboard.  Despite my best efforts (immersed in rice etc) the keyboard (and touchpad) were dead.  I bought and installed a second had keyboard.  It takes a major stripdown to install the keyboard.  At the end my touch screen worked.

It seems many problems can be traced to the physical connection.  My guess is that will include your erratic symptoms.

My touch screen now works perfectly.  And I rarely, if ever, use it.

Keith