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jaris2711
1 Nickel

Dell XPS 13 9350 battery issues

hello!

I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 

This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro

the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.

I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.

on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....

I have the latest BIOS of course ... 

I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 

the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 

I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 

I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.

According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!

this is my expirience from the top model of dell!! 

any advise before I through it away?

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5 Replies
Community Manager
Community Manager

RE: Dell XPS 13 9350 battery issues

Hi jaris2711,

Thanks for posting.

Batteries can loose their charge due to many variables.  I see you said you left it on the BIOS screen to test, well, there are things to consider such as screen brightness, number of hours left on, etc.

Here's an article from PC Magazine you may find helpful:  http://dell.to/2j6Dvux


Dell-Robert P
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#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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noone4
1 Copper

RE: Dell XPS 13 9350 battery issues

Yeah, these last nowhere near their advertised time. It's pretty much false advertising. Mine lost 20% of it's capacity after one year and battery life is average at best, and that's with the i5 and 1080p version.

The XPS 13 does not have good battery life and Dell is pretty much flat out lying about it.

It is what it is. Don't buy Dell again if you want solid battery life. Macs offer vastly better battery performance.

jaris2711
1 Nickel

RE: Dell XPS 13 9350 battery issues

Sorry Robert but there is no excuse for this...

how about browsing in internet, working on excel, and some emails, with the brightness adjusted to 20% no more than 5hours!

i have sent 3 emails to dell greece... no response!!!

Sorry but still remains my worst purchase ever!

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jaris2711
1 Nickel

RE: Dell XPS 13 9350 battery issues

now I know!

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hihijing
1 Copper

RE: Dell XPS 13 9350 battery issues

Same thoughts here!!!!!!! So disappointed! Don't buy their laptops again.

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