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maortega15
2 Iron

Dell XPS 13 9350 sound crackling issue

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So I just recently noticed this problem. Every time I startup my system, that's when it occurs. It seems that I'm not the only one experiencing this issue since I've researched the issue and others are experiencing a similar situation. I tried playing some audio, but speakers seem to be fine. 

Anyone know a resolution?

1 Solution

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stefda
1 Copper

RE: Dell XPS 13 9350 sound crackling issue

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Try this, it worked for me:

1. Open "Sounds" (right-click on the speaker tray icon)

2. Playback tab

3. Open "Speakers / Headphones" properties (right-click the default sound device)

4. Advanced tab

5. Change sample rate to "24 bit, 192000 Hz (Studio Quality)"

6. Enjoy!

Hope this helps someone.

29 Replies

RE: Dell XPS 13 9350 sound crackling issue

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Hi,

Thank you for writing to us. I would ask you to provide us with some more information so that I can assist you  better ,

*Check if  the problem completely goes away when the computer goes to sleep and comes back.

*Is the noise heard when you try to boot into safemode with networking.

*Have any recent changes ( software/hardware) made to the system.

*Which is the operating system installed on the system and have you tried using a headphones to hear if the same issue is seen during system startup.

Awaiting your response to proceed.

Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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maortega15
2 Iron

RE: Dell XPS 13 9350 sound crackling issue

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I currently have Windows 10 installed. How do I boot it from safe mode?

As far as software changes, just installed Bitdefender Antivirus and VLC. But it doesn't seem to coming from the speakers as the speakers seem fine when playing a video. 

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RE: Dell XPS 13 9350 sound crackling issue

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Hi,

Apologies for the delay in response.

 To restart the system in s safemode with networking try these steps and advise the result,

*Click on the start icon and then select settings.Then select update & security.

*Select Recovery then click on Restart now.After rebooting the system, you will enter Windows RE(Recovery environment). Please select Troubleshoot.Select advanced options then select Startup Settings.

*Click on Restart and you can select 5)Enable Safe Mode with networking.

Check system performance and advise the result.

Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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RE: Dell XPS 13 9350 sound crackling issue

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Hi Jennifer,

I have the same issue. I followed the same steps, I got the message,

"El servicio de audio de windows y el servicio del compilador extremo de audio de windows deben ejecutarse al mismo tiempo. Uno de ellos no esta iniciando correctamente"

I have installed driver 9350_Audio_Driver_16JHH_WN32_6.0.1.7654_A03.EXE and BIOS XPS_9350_1.2.3.exe.

Help me. Thanks.

Lana1114
1 Copper

RE: Dell XPS 13 9350 sound crackling issue

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I have purchased new xps 13 9350 10 days ago and I do experience occasional crackling sound during audio/video playing. I love my laptop but bought it through Microsoft website and there would be no replacement but straight return. If I could fix this issue it would be great as so far I like my laptop very much. I've had Dell for years and had no issues until now...

Running windows 10 of course...

Any help would be appreciated, otherwise this will go back....

kolba
1 Copper

RE: Dell XPS 13 9350 sound crackling issue

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I have the same issue on xps 13 i got in feb. Crackling noises which sound like electric interference of some sort. Initially I thought its something odd about the laptop (was from dell outlet, hence refurbished) and had a screen, motherboard and power socket replaced by an engineer. Didn't help. Just got a replacement unit and it has the same issue. This makes me think that this is a poor laptop design and not the particular unit issue.

- the noise is quite noticeable when booting. strangely enough, the sound is louder if you do a computer restart. if you have done a proper shutdown, wait a few seconds and power up noises are still there but hardly noticeable

- similar interference noises happen when you use touch screen or even trackpad. its not apparent when its louder or quieter.

- booting into windows or ubuntu results in the same issue

- booting into windows safe mode makes touch screen interference sound more apparent

have tried different BIOS versions but makes no difference. reinstalling everything also doesn't help.

Since its a lovely laptop otherwise I might just keep it anyway and don't use it in quiet environments so cant hear it Smiley Happy

cipha
1 Copper

RE: Dell XPS 13 9350 sound crackling issue

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I also have been experiencing the audio crackling issue since about 1 year after purchase. This has been ongoing for about half a year, to this day.

My solution has always been: 'sleep the laptop', which I assume resets the audio service at some level. I don't know the exact process that is enabling the fix. But the problem keeps coming back - especially when my CPU is under high workload, due to multi-tasking (mostly browsing and watching videos).

Dell representatives, can you please respond with any suggested fixes or any findings you have made since the original post?

Thanks!

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RE: Dell XPS 13 9350 sound crackling issue

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Yes I have the exact same problem , there are forms out there but no one seems to know the exact problems in some models driver updates fixed it but not in mine . This problem generally starts when the pc is under a bit of load , and only ends with a restart or sign-out.

What is annoying is plugging in a headset does not fix the problem , the cracking sound still continues.

I wish dell did something about this because I did not pay $1500 for nothing , and they should deliver to there promise.

I am looking forward to hearing from Dell .

damien8419
1 Copper

RE: Dell XPS 13 9350 sound crackling issue

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Hi Guys,

I bought 3weeks ago a Dell XPS 13 9350 and am experiencing this issue as the others described here.

When booting on Windows noise becomes quite loud on login screen.

Is this being nvestigate for potential fix ?

Thanks,

damien