JolanDeNef
1 Copper

Dell XPS 13 9360 Random reboots

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Bought a XPS 13 9360 very recently, great laptop, great quality, if only it was not rebooting at random moments.

It happens at the most random times, one to three times a day and I don't see anything that can cause it. I tried updating all the drivers, but that didn't seem to be the problem. Hope Dell will get us a fix soon, as it is a brand new Laptop, and I've found other people in online discussions who have the same issue (without any help). It's no fun to buy a beautiful new laptop which reboots every day twice...

Refunding or changing it is not really an option as it would take a few days and I need it to study on it as it might take a few days before I get a new one...

Anyone any other ideas that may help?

15 Replies
grippstick
1 Copper

RE: Dell XPS 13 9360 Random reboots

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Zodevax
1 Nickel

RE: Dell XPS 13 9360 Random reboots

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Type in System in your Taskbar Searchbar. Click on "System." In the window on the left hand side, click "Advanced system settings," then click "Settings..." under "Startup and Recovery." Uncheck the box that says "Automatically restart" under "System failure."

Turns out Windows systems have that option selected so in case of System failure, the computer will automatically reboot to prevent the computer from further damage. However, by unchecking that box, instead of a reboot, a dialogue box will pop up and tell you what exactly went wrong with your computer. So far, no dialogue box showed up, and my Dell XPS 13 isn't randomly rebooting...So far so good. Never had another random reboot in 2 days and counting. Please try this and let me know if this is a fix. Would be beyond happy if this simple trick fixes things...

hrekrahr
1 Nickel

RE: Dell XPS 13 9360 Random reboots

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Hi Zodevax, I followed that step you have suggested, and also by LSUFAN51 in the thread that I made. Unfortunately, I still have the reboots and no dialogue box pops up to tell me what went wrong.

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QwertyBSOD
1 Nickel

RE: Dell XPS 13 9360 Random reboots

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Had exactly the same issue! I found out on Reddit that this is known issue effecting this model. Both Reddit and Dell support suggested downgrading the BIOS to 2.1.0. So far this has fixed the problem for me.

JolanDeNef
1 Copper

RE: Dell XPS 13 9360 Random reboots

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Thanx a lot mate, this did the trick for me!

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sumerunayak
1 Copper

RE: Dell XPS 13 9360 Random reboots

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didn't work for me

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Dennis Chu
1 Copper

RE: Dell XPS 13 9360 Random reboots

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I am the same issure but only when I use the battery. Once the external power is plugged in, it's very noemal. Moreove, I also find out that the adjustment of brightness doesn't work form either the fun+F11(F12) nor the windows setting. The only place I can change it is in the bios.

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fortyc
1 Nickel

RE: Dell XPS 13 9360 Random reboots

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Here comes new version: 2.4.2 Release Date: 12 Dec 2017. Did anyone update to the new 2.4.2 version? or should i downgrade to 2.1.0, because now i have 2.2.1 i my laptop randomly reboots

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Colby Yu
1 Copper

RE: Dell XPS 13 9360 Random reboots

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2.4.2 version is not working, reboots occur after updating

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