GavinDuffy
1 Copper

RE: Dell XPS 13 9360 Random reboots

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using 2.4.2 for 2 days now without a reboot. was previously rebooting several times a day

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TonyDx
1 Copper

RE: Dell XPS 13 9360 Random reboots

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I have a similar issue with random reboots on battery only use. But I can still put the brightness up or down.

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Zodevax
1 Nickel

RE: Dell XPS 13 9360 Random reboots

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Currently speaking to a Dell technician. He personally recommends downgrading to BIOS 2.1.0 as that is the fix that seems to be working for everyone. He just helped me install 2.1.0 on my own Dell XPS 13, so the timer starts...let's see if this thing shuts down. If after 3 weeks, there is not a single shut down, then it is confirmed: BIOS 2.1.0 is the fix.

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asdf123456
1 Copper

RE: Dell XPS 13 9360 Random reboots

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Updated to 2.4.2 and still get random reboots. Computer will not let me downgrade to 2.1.0

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asdf123456
1 Copper

RE: Dell XPS 13 9360 Random reboots

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2.4.2 still has reboots. Tried to downgrade to 2.1.0 but system will not allow downgrade.

stevenf17
1 Copper

RE: Dell XPS 13 9360 Random reboots

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A new Bios version released yesterday v2.5 www.dell.com/.../driversdetails

But it doesn't seem to fix the shutdown issue for me Smiley Sad

I can predictably recreate a crash by running on battery and running a speedtest.net test in Chrome.

It crashes the laptop nearly every time. On AC power it doesn't crash.

I've tried it over WIFI and LAN(with WIFI disabled) and it crashes with both.

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