Unsolved
This post is more than 5 years old
1 Message
0
3631
Dell XPS 13 9360 Windows 10 Bluetooth Issues
I don't know if I am alone with this issue.... hopefully someone can help?
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse. The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager.
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear. I've switched all the bluetooth services on, checked the BIOS and everything looks OK.
Please help :)
Saltgrass
3 Apprentice
3 Apprentice
•
4.3K Posts
0
April 18th, 2017 07:00
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab. You might check that to see what might be happening. If it is losing it drivers and having to reinstall over and over, it might show up.