amaraa59
1 Copper

Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Hello,

My XPS 13 crashes each time I try to connect the dock with Intel Thunderbolt program. I have updated the BIOS, and did all the firmwares and drivers listed in TB16 installation. 

What shall I do?

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1 Reply
Saltgrass
4 Ruthenium

RE: Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Which version of the XPS 13 do you have?

Did the software and Firmware update install normally without the Dock attached?

Have you tried running the Dock without any outputs connected?

Did you get any popups related to allowing certain connected devices?

Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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