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chenks76
2 Bronze

Dell XPS 13 - Random reboot / windows crash

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so i got my brand new Dell XP 13 on Tuesday.

yesterday it randomly rebooted 4 times, today it has done it once so far.

what happens is that i'm using the laptop, browsing web, watching online videos and the laptop will just power off and then back on again, i'll get the "windows didn't load correctly" message.



i choose "restart PC" and it'll be fine until it does it again.
windows 10 is fully updated.
i'm running it on native resolution 3200x1800 with 175% scaling.

edit - it actually just did it for second time today whilst typing this post.

it's a Dell XPS 13 9360 QHD+ touch.

do i have a faulty unit? or is there something else going on here?

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66 Replies
ieee488
6 Gallium

RE: Dell XPS 13 - Random reboot / windows crash

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If it was me, I would immediately return for a full refund.

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chenks76
2 Bronze

RE: Dell XPS 13 - Random reboot / windows crash

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sounds like a bit of an over reaction there !

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ieee488
6 Gallium

RE: Dell XPS 13 - Random reboot / windows crash

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I don't think it is. But if you are fune with ending up with a lemon, that is not my $$$$

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chenks76
2 Bronze

RE: Dell XPS 13 - Random reboot / windows crash

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ok thanks for your contribution.

i'll wait for some trouble shooting suggestions from other members.

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ieee488
6 Gallium

RE: Dell XPS 13 - Random reboot / windows crash

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Let's hope you get it before your 30 days are up.

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Moderator
Moderator

RE: Dell XPS 13 - Random reboot / windows crash

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Thank you for your message. I sincerely apologize for the inconvenience caused.

Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB & check if there is an error listed

Please click on my Dell username & send a private message with the service tag, registered name & email address.

Dell-SreejithR
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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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chenks76
2 Bronze

RE: Dell XPS 13 - Random reboot / windows crash

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the hardware diagnostic brought back no errors

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LSUFAN51
5 Rhenium

RE: Dell XPS 13 - Random reboot / windows crash

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"windows 10 is fully updated ".

You download / install the latest Chipset and Video drivers (Dell Support)one by one or in correct order?

How to reinstall drivers in the correct order | Dell US

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chenks76
2 Bronze

RE: Dell XPS 13 - Random reboot / windows crash

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windows update installed whatever it needed to update and whatever order it chose to install them.

as an update, the issue only occurs when on battery power, and only occurs when the battery is below ~60%.

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