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Dell XPS 13 - Random reboot / windows crash
so i got my brand new Dell XP 13 on Tuesday.
yesterday it randomly rebooted 4 times, today it has done it once so far.
what happens is that i'm using the laptop, browsing web, watching online videos and the laptop will just power off and then back on again, i'll get the "windows didn't load correctly" message.
i choose "restart PC" and it'll be fine until it does it again.
windows 10 is fully updated.
i'm running it on native resolution 3200x1800 with 175% scaling.
edit - it actually just did it for second time today whilst typing this post.
it's a Dell XPS 13 9360 QHD+ touch.
do i have a faulty unit? or is there something else going on here?
chenks76
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January 4th, 2018 01:00
2.4.2 appeared to fix the problem.
2.5.0 has since been released.
ieee488
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December 7th, 2017 07:00
I don't think it is. But if you are fune with ending up with a lemon, that is not my $$$$
chenks76
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December 7th, 2017 07:00
sounds like a bit of an over reaction there !
ieee488
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December 7th, 2017 07:00
If it was me, I would immediately return for a full refund.
ieee488
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December 7th, 2017 07:00
Let's hope you get it before your 30 days are up.
chenks76
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December 7th, 2017 07:00
ok thanks for your contribution.
i'll wait for some trouble shooting suggestions from other members.
Dell-SreejithR
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December 7th, 2017 08:00
Thank you for your message. I sincerely apologize for the inconvenience caused.
Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB & check if there is an error listed
Please click on my Dell username & send a private message with the service tag, registered name & email address.
chenks76
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December 7th, 2017 08:00
the hardware diagnostic brought back no errors
chenks76
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December 7th, 2017 09:00
windows update installed whatever it needed to update and whatever order it chose to install them.
as an update, the issue only occurs when on battery power, and only occurs when the battery is below ~60%.
LSUFAN51
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December 7th, 2017 09:00
There have been a lot of complaints about the latest BIOS version 2.3.1 causing the restarting problem.
Dell XPS 13 9360 - random reboots - General Hardware ...
I suggest you select older versions under Dell 9360 System BIOS and install version 2.2.1. Sept 6 2017.
Downgrading the BIOS version usually fix the problem.
Downgrading the System BIOS on a Dell System | Dell US
LSUFAN51
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December 7th, 2017 09:00
Please type msinfo32 onto the [Cortana] search box, stroll down to BIOS Version / Date and then verify the BIOS version on the system. If BIOS - version: 2.3.1 ,2.3.1 is on the system then I suspect that what causing the problem.
LSUFAN51
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December 7th, 2017 09:00
"windows 10 is fully updated ".
:emotion-2:
You download / install the latest Chipset and Video drivers (Dell Support)one by one or in correct order?
How to reinstall drivers in the correct order | Dell US
chenks76
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December 7th, 2017 09:00
i am running the current version of the BIOS v2.3.1 (3/10/2017).
that's the current version available from the dell website.
chenks76
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December 7th, 2017 10:00
might give that older BIOS a go.
mine shipped with 2.3.1.
would the BIOS be linked to power cutting out on battery when below a certain level?
readingt that other thread, it seems the same issue.
ie only happens on battery power, and only seems to happen once the battery is below a certain level.
lots of driver version checks, but not sure if it was definitely down to BIOS version and downgrading resolved? i assuem downgrading may introduce previously fixed bugs though?
chenks76
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December 7th, 2017 10:00
no, i didn't mean that.
i meant, could the BIOS be the source of the problem?