HoZr
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

So I click the link and nothing happens...kind of like the trackpad!   Ironic.

oh, Trackpad still sucks BTW.  People refuse to use my laptop because of it.  Now every time I boot the computer I have to reset all the settings as they won't seem to save.

0 Kudos
einarsen
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

Your graphic footer links only to the jpeg image... not to any tool that allows for conversations. Just FYI.

0 Kudos
einarsen
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

I notice that too. It's ok between reboots but every time I update the driver it resets the controls to palm rejection = "abysmal" rather than "terrible" and it resets my "ignore trackpad on usb mouse" setting. Luckily not that difficult to set back but I'd rather have a control panel that looked more traditional and worked rather than the multimedia extravaganza that is the current panel. 🙂

0 Kudos
DELL-Terry B
5 Tungsten

Re: Dell XPS 13 (ultrabook) Trackpad problems

HoZr and einarsen,

I have sent you both friend requests; please accept so I can get the information about your systems.  

Any of you other XPS 13 owners that still having problems with the Trackpad please contact me.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
einarsen
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

Request accepted. If there is anything you can do about Palm-open-context-menus-while-you're-typing-and-execute-random-actions that would be awesome!

0 Kudos
Highlighted
therealjasonv
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

Hey Terry,

What is it exactly are you doing for people having this issue? I spoke with you a while back and you suggested I needed my Laptop repaired. Not sure what needs to be repaired. and if there is a hardware issue I'd like on-site service. I shouldn't be required to sent my laptop in. I'm pretty sure this is a driver issue. Please post a new driver.

Thanks.

0 Kudos
DELL-Terry B
5 Tungsten

Re: Dell XPS 13 (ultrabook) Trackpad problems

I can offer services to have the Trackpad replaced.  If you are having problems with the cursor jumping all over the place, and notice the problem even after uninstalling the cypress driver and using just the Windows mouse driver then I certainly do suggest having a service.   If you notice that you have a lot more control on the cursor with just the Windows driver then as service is unlikely to help.

I am also looking to see if engineering and cypress is working on a new Trackpad driver and once I find more information I will post back here.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
einarsen
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

The problem I have is with palm rejection. I'd love to be able to just turn off the right and left (but mainly right) 2cm+ of the pad so that I can type without physically holding my palms above the surface. The Macs in the office seem to have this problem solved and the hardware can't be that different, so I assume it's a driver issue.

If you can just give me control over the dead zone or produce a better algorithm (as per Mac example)  that would be awesome.

0 Kudos
DELL-Terry B
5 Tungsten

Re: Dell XPS 13 (ultrabook) Trackpad problems

einarsen,

I take it the palm rejection settings in the Cypress drivers didn't help much.  They may be a setting either to disable the Trackpad while typing in the driver, or to hide the cursor while typing in Windows mouse drivers that may give you more control while typing.

I will post here as soon as I find out if we can expect a new Cypress driver or not.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
Aaron4
1 Copper

Re: Dell XPS 13 (ultrabook) Trackpad problems

Terry,

I have a new XPS 13, model L322x, running Win 7 64 bit with the latest track pad driver posted 6/4.  I am having a lot of trouble with the cursor jumping while typing.  I have the palm rejection turned all the way up and I have increased the touch pressure as much as I can stand it.  Not sure what to do next.  It is a great ultrabook otherwise but it is really frustrating when typing to just have the cursor move around on you.

Thanks,

Aaron