flip99
1 Nickel

Dell XPS 15 9550 Battery not charging

Seems I am now regretting my purchase of a new Dell XPS 15 Laptop.

Purchased on 20th September 2016, and seems as of 5 days ago the battery already needs replacing.

LED on front of laptop just flashes orange, battery status button on the side has LED's 1, 3 and 5 lit.

In Windows 10 Battery says "Plugged in, Not Charging" with 79% available

In BIOS battery says "Battery needs replacing", AC Adapter - 130w and 79% charged.

Laptop will no longer work on battery, has to have AC adapted plugged in and when removed it'll just power off.

After the fact I enabled the USB power option (charging phones etc. when laptop is off) and it doesn't charge without AC Adapter plugged in.

Rather annoyed at myself, I have always avoided Dell but I went against my gut instinct and spent £1400 on a laptop that is no longer fit for purpose.

Guess it's time to buy a replacement battery and never buy anything from dell again

26 Replies
LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

" Guess it's time to buy a replacement battery and never buy anything from dell again"

emoticon.BigSmile.title

Dell's standard battery warranty is one year. I'd suggest you enter your service tag number [or click Detect Product] onto the link below to check your warranty status.

www.dell.com/.../

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

Before you check warranty status, I have a few suggestions. Please follow steps below:

1. Power off system. Please disconnect all peripherals, AC adapter from system.

2. Remove battery and then press "Power On" button (release static flea) for about 15 seconds then release. Replace battery, AC adapter and then power on system. Hopefully battery charging is fix now.

XPS 15 9550 Service Manual

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

Just in case you aren't able to open the link above:

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

Please follow steps in link below:

Dell Knowledge Base/ System battery shows "plugged in not charging" when you hover over the battery icon:

www.dell.com/.../en

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

EDIT:

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

emoticon.BigSmile.title

Lastly.....

Update System Setup (BIOS) for a Dell Computer (Official Dell Tech Support):

https://youtu.be/mWn9YfxtYBo

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

Here's a old thread - Posted Jan 15, 2016 / Dell XPS 15 9550 Battery Not Charging

en.community.dell.com/.../19668647

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flip99
1 Nickel

RE: Dell XPS 15 9550 Battery not charging

Many thanks LSUFAN51 for all your replies.

I have done every one of them and unfortunately none of the above have worked.

Thank you for the information regarding their Laptop Battery Warranty I will have to look into this. I had already checked warranty info and it says Parts Only until August 2017.

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LSUFAN51
4 Ruthenium

RE: Dell XPS 15 9550 Battery not charging

emoticon.BigSmile.title

You can contact Technical Support for further assistance in the link below: Thanks for the update.

www.dell.com/.../Contact-Information

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