Unsolved
This post is more than 5 years old
10 Posts
6
619976
Dell XPS 15 9550 Crackling Noise coming from speakers when plugging and un plugging power supply.
Hi
I Got my XPS 15 9550 Build Date Dec-16-2015 Bios Ver 01.00.07 4302.13 UEFI
The fault I was able to find so far that is disturbing issue.
Condition1 - "When pressing brightness keys F11-F12" (little crackling distorted noise from speakers)
Condition 2 - " When music playing out of speakers also at sometimes can hear crackling noise coming" ( like speakers can't handle the frequency properly)
Condition3 major one - "At the time of plugging in power supply in or out of laptop." When video/audio/u-tube playing I can hear short crackling noise lasting about (4-6 seconds) output sound also gets distorted coming from laptop speakers same results happening when using headphones except crackling noise less noticeable sounds becomes more distorted like a tape that about to get jammed.
So not sure what's goin on there I have latest Audio Realtek driver installed & Bios 01.00.07.
As far as power laptop came with 130W so crackling happening even with 130W also I have Precision m3800 laptop that use same power source try that as well same results so it is not defective power supply it is something else
Makes me believe that issue with speakers hardware picking up some kind of interference (or crammed to close) or insulation are very poor.
Will be returning that one for full refund as this one I got for gift cant give it like that.
but I have ordered 2 so will try another one soon.
and also CPU throtling as mention still not happening when plugging power source.
to sum up the major issue I experienced is the speakers as very poor sound with crackling noise here and there. power supply (plugging /un plugging while audio playing) cause most cracking noise.
plugging headphones in and out while sound is playing sometimes becomes unresponsive crashing.
So the speakers and sound quality output are very poor on this one.
besides that seems to be good
Feed back would be good.
Did anyone experience similar issue and if yes what was your resolution possible fix (hardware replacement / drivers ect / settings adjustments)
Regards
Edward
Kalyan Varma
6 Posts
0
December 27th, 2015 12:00
Hi Edwards, I am facing exactly the same issue as yours. First they delay the product, then they cancel the product and when they finally ship the product has issues. Please let me know if you found any solution for this
Kalyan Varma
6 Posts
0
December 27th, 2015 12:00
Hi Edwards, I am facing exactly the same issue as yours. First they delay the product, then they cancel the product and when they finally ship the product has issues. Please let me know if you found any solution for this.
rk84
2 Posts
3
January 4th, 2016 13:00
I think I've found the problem. There is some default audio software on the XPS 15 called MaxxAudio Pro that's pushing the speakers waaaay to hard. If you type in "audio" to the search bar you can click "Dell Audio" and either turn the EQ off altogether or change to a different preset. I've found the "music" preset is decent. You'll still need to adjust the Bass down some.
ejyankees
10 Posts
0
January 10th, 2016 09:00
New bios update supposedly fix the issue "Version 01.01.15,01.01.15 "
I also Clean install windows 10
Version 01.01.15,01.01.15
piff4sale
5 Posts
0
February 22nd, 2016 21:00
I've been experiencing the same problem. Any video I watch, whether its from youtube or a personal video, I hear a static/popping noise from the speaker when I am adjusting my brightness. Its quiet annoying. I bought my Dell XPS 15 from the Microsoft Store and had it exchanged today thinking it was defective. Even the specialists thought there was something wrong with the speaker but the new XPS 15 also had the same problem. I updated my BIOS, adjusted the MAXXAUDIO PRO but still cannot find a solution to it. I love this computer but I wish it didn't make these noises. Need a solution to this. HELP. Is there anything Dell can do?
Drew Geraci
1 Message
1
February 27th, 2016 18:00
Having the exact same problem and can't find a solution. Updated my bios and my audio driver. Still having major crackling happening when the sound is above 35%. It almost sounds like over-modulation when there's too high of a frequency being played back.
DennisAme
17 Posts
1
March 11th, 2016 23:00
Dell released a new audio driver yesterday, which fixes this issue:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=VFWFF&fileId=3525205865&osCode=wt64a&productCode=xps-15-9550-laptop&languageCode=en&categoryId=AU
This is basically because Dell now supports ASIO (Audio Stream Input/Output) in its driver, meaning that the driver can directly access the audio hardware instead of having to go through several software layers first. For me, it solved the problem of the crackling noise when plugging the power supply in or out.
The change log:
Fixed
- Corrected the translation for Brazilian Portuguese
Enhancements
- Added support for ASIO
- Combined the USB audio driver for Dell Dock/Dell Thunderbolt Dock
ejyankees
10 Posts
0
March 12th, 2016 11:00
Hi
Did you a able install new driver with out issue I'm having issue
I'm having issue When pointing to driver location getting generic message >> " Windows has determined the driver software for your device is up to date "
" Windows has determined the driver software for your device is up to date "
The only option left is to close the window and driver stays still at showing at:
######################
Driver Provider: Microsoft
Driver Date: 10/29/2015
Driver Version: 10.0.10586.0
Digital Signer: Microsoft Windows
#############################
Please help on this greatly appreciatedble to update driver as I'm not able to pass generic message.
When pointing to driver location getting generic message >> " Windows has determined the driver software for your device is up to date "
" Windows has determined the driver software for your device is up to date "
The only option left is to close the window and driver stays still at showing at:
######################
Driver Provider: Microsoft
Driver Date: 10/29/2015
Driver Version: 10.0.10586.0
Digital Signer: Microsoft Windows
#############################
Please help on this greatly appreciated
DennisAme
17 Posts
0
March 16th, 2016 05:00
Hi! First of all, did you install the driver package using the Setup.exe file after you downloaded it? This is the easiest way to go. It will automatically uninstall the previous driver as well.
Regarding your issue with the Device Manager; did you open the right device in the Device Manager?
All devices under "Audio inputs and outputs" have the same generic driver version (10.0.10586.0), which is equal to the Windows version. This doesn't affect audio playback performance.
It's all about the "Realtek High Definition Audio" device under "Sound, video and game controllers". After you installed the driver using the Setup.exe file in the driver folder (which also updates the Dell Audio application, and so ensuring optimal performance), you should be able to see the updated driver version (6.0.1.7737) like in the screenshot below.
Alexander6561
2 Posts
0
March 31st, 2016 07:00
The speaker is still crackling.
Knife_prty
1 Message
0
April 12th, 2016 21:00
piff4sale
5 Posts
0
April 15th, 2016 12:00
^ I did the same exact thing. I thought it was a defect, returned it and got a new one. Same problem. If you change the settings in Audio -> Preset from Maxxsense to any other settings. You'll be good bro.
lukas.p
2 Posts
0
April 17th, 2016 10:00
Doenst work with my laptop. Which setting did u choose?
piff4sale
5 Posts
0
April 17th, 2016 20:00
I changed it to Movies
lukas.p
2 Posts
0
April 19th, 2016 04:00
unfortunately that doesnt change anything :/
crackling noise is still there. I got a Dell technician comming today, maybe he can fix it.