Highlighted
Not applicable

Dell XPS 15 9550 - regular bluescreens

Hi there, 

I'm on my second XPS15 9550, i7, 512gb ssd, 4k touch screen, 16gb RAM, win 10. 

Have done all the firmware and system updates - currently on 1.20 BIOS, NVIDIA latest as well. 

This machine still bluescreens at least once or twice a day, and it's getting beyond liveable - I just don't expect this from a new PC any more, let alone a flagship machine. 

I'm at the sad point of sending this unit back, getting a refund and buying a Mac. This should be a fantastic machine - it's getting it's image trashed with such poor reliability. 

Need some help please. 

Thanks

0 Kudos
1 Reply
Highlighted
Moderator
Moderator

RE: Dell XPS 15 9550 - regular bluescreens

Hi,

You can download Support Assist from the link below and run the PC CHECKUP on the complete system to check for issues

http://dell.to/1hAPOXr

Also, please follow the steps mentioned below to run the diagnostics.

  1. Open the link http://dell.to/14YjKb2
  2. Click on Diagnostic tab
  3. Under ‘Test a specific device or create a custom test’
  4. Select ‘Blue Screen Analyzer’.
  5. Click on ‘Test selected device’.
  6. Let me know the results.

0 Kudos