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Dell XPS 15 9550 - regular bluescreens

Hi there, 

I'm on my second XPS15 9550, i7, 512gb ssd, 4k touch screen, 16gb RAM, win 10. 

Have done all the firmware and system updates - currently on 1.20 BIOS, NVIDIA latest as well. 

This machine still bluescreens at least once or twice a day, and it's getting beyond liveable - I just don't expect this from a new PC any more, let alone a flagship machine. 

I'm at the sad point of sending this unit back, getting a refund and buying a Mac. This should be a fantastic machine - it's getting it's image trashed with such poor reliability. 

Need some help please. 


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RE: Dell XPS 15 9550 - regular bluescreens


You can download Support Assist from the link below and run the PC CHECKUP on the complete system to check for issues


Also, please follow the steps mentioned below to run the diagnostics.

  1. Open the link http://dell.to/14YjKb2
  2. Click on Diagnostic tab
  3. Under ‘Test a specific device or create a custom test’
  4. Select ‘Blue Screen Analyzer’.
  5. Click on ‘Test selected device’.
  6. Let me know the results.

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