Dell XPS 15 (9550) w/ Intel 530 / NVIDIA 960M - Intel Causing Screen Flickering

I am still having the constant screen flickering issue - please help!

I have updated my BIOS and the nVIDIA Geforce GTX 960M Graphics Driver

• Do I need to update the Intel HD Graphics 530/P530 Driver as well that is listed on the driver downloads page?
• for the Geforce -- do I need to install the 'gaming' driver that appeared after this update?

Thank you!

It's the latest Intel drivers version 15.40.14.64.4352 that fixed it for me.  Neither the BIOS, Nvidia drivers, nor any of the prior Intel drivers fixed it.  I still had constant infuriating flickering.  Read my post above(from Jan 2nd), grab those drivers and follow the instructions I linked and you should be good to go.  I would think at some point Dell will post those Intel drivers as well, making installation much more simple.

With that said, the latest BIOS definitely fixes other various issues that you'll find people talking about in the forums.  I would imagine the Nvidia drivers are a good idea as well.  I would also recommend grabbing the latest wireless drivers from Dell's site.

Hopefully that helps!  I dealt with the flickering, trying everything under the sun to fix it, for close to 2 months.  Horrible experience considering the price of the laptop.  It's nice to finally have a reliable, properly functioning laptop.

I manually installed the new Intel driver. My flickering is almost completely gone now but occassionally I will get about a 1 inch horizontal white bar flicker. So it did not completely fix it for me but has made it much better. Anyone else in same boat or has this fixed it completely for you guys?

Thanks to Frozen fusion for posting the drivers. However, for me the replacement laptop has worked for me.  I now have no issues at all, despite the drivers.  This leads me to believe that the problems are mixed for us all.  In my case it was clearly the hardware at fault (constantly flickering,  crashing answer hardware errors in the reliability monitor logs). I even have Hyper-v on mine and it performs fine now.  Fingers crossed that this doesn't curse it ☺.

If the drivers don't resolve it then get it replaced.

Best of luck,

Andrew

Hi,

I have the EXACT same problem on my brand new XPS15 9550 too. (6th gen Core i7, 4K display, 1TB SSD, 16GB RAM) with the NVIDIA 960M and apparently Intel 530)

I have upgraded the BIOS, and installed the Beta driver from the MS site as per the advice from other people - apparently they have the same issue with the same GFX card on the Surface...

This has not fixed the issue on my unit.

Of note, when the screen momentarily goes off, it annoyingly puts the mouse cursor back in the centre of the screen, and sometimes resizes windows, and auto arranges their contents...

Does anyone know if  this a "known issue" and whether or not it being addressed? 

I have just changed the settings in the nVidia control panel like you have to use the nvidia card.  

I didn't know until today that there were two GPUs in this thing...

Kindest regards

Rich

Hi,

I am still getting random screen flickering with the 1.1.15 BIOS and the latest Intel Graphics driver (20.19.15.4331,A04). 

The whole display would black out momentarily during use.

Is this a hardware problem?

i7/16g/512gb/UHD 4k model here. 

I seemed to have solved the flickering on my Dell by installing the 4352 graphics driver (in FrozenFusion's post), and also setting System cooling policy to "active" in Power Options. (I have an Inspiron that only has integrated graphics)

I think it is a hardware fault. If the screen also goes black and the mouse returns to the center of the screen, I believe that's the controller resetting itself. I never got this fixed with drivers. Replacement laptop did the trick.

I'm still encountering slight flickering issues when putting the brightness to the minimum level in Windows. Intel has fixed this issue in driver 15.40.14.4352, but Dell is still offering the .4331 driver as the latest driver. 

When I try to install the driver from Intel's website, I'm getting an error "Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit."

I uninstalled Dell's Intel Graphics driver using Programs and Features, and was able to install the .4352 driver after that. The flickering seems to have become less apparent after this update, the Bing Maps app now correctly shows the maps and my laptop feels slightly faster for some reason.

Dell, please update your drivers as well!

I have same problems wirh you. I don't know that is hardware fail or just software. But i found same problem on bios setup. I am attched here my problem. Have dell fix that problem ?

Did you fix this problem ? I have same problem with yours.

I met this problem with screen on first day -

Has anyone met same problem with me ?

Hi Alan,

I don't think that's related to the "flickering screen" issue that we have been talking about up until now.  I haven't seen that before - I suggest you contact Dell directly to see how to resolve that one.

Regarding the screen flickering issue that I had, (where the screen turns off then on again, centering the mouse cursor), I have spent a long time with Dell support troubleshooting and trying different things (drivers, BIOS etc.) all to no avail.  They just replaced my machine and the new one works fine.

Looks like this is a HW fault if the problem exists on some machines and not others...

Good luck

Okay. Thanks so much. I should contact dell. I have tried to update and try to install some drivers. But it didn't work. The problem is still there. I will contact dell. Thanks.