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nathald1
1 Nickel

Dell XPS 15 9560 + Intel AC 8265 WiFi

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I upgraded my XPS 15 9560 Killer WiFi with Intel Dual Band Wireless-AC 8265.

WiFi works flawlessly.
Bluetooth devices installed correctly ("This device is working properly") and visible: Intel(R) Wireless Bluetooth(R), Microsoft Bluetooth Enumerator and Microsoft Bluetooth LE Enumerator.
But Bluetooth can't find any devices.
I have tried Intel driver 19.50.0.5 from Dell downloads and official Intel driver 20.0.0_64.
In Windows 10 x64 Bluetooth settings it just gets stuck saying "Your PC is searching for and can be discovered by Bluetooth devices" and never actually finds anything.
Any ideas?
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4 Replies
Mary G
6 Indium

RE: Dell XPS 15 9560 + Intel AC 8265 WiFi

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You must actually connect (pair) bluetooth devices like bt headphones or other peripherals to get it to work. What BT devices do you have? The enumerators are not devices. See --

support.microsoft.com/.../search

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Saltgrass
4 Ruthenium

RE: Dell XPS 15 9560 + Intel AC 8265 WiFi

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Did you change out the Killer card because the Bluetooth was not working on it either?

If it doesn't work with either card, there could be two possibilities.  First, your device/s are the problem.  If not that then possibly there is some electrical connection with the card at the M.2 slot or some other part of your system/Bios.

When you pair your Bluetooth devices, what indication are you getting they are ready to pair?

You state you have good drivers and since you changed out the card, the antenna connections should be good.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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nathald1
1 Nickel

RE: Dell XPS 15 9560 + Intel AC 8265 WiFi

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Mary G, I got 3 devices in Device Manager: Intel(R) Wireless Bluetooth(R) which has the latest driver from Intel Corporation 8/17/2017 20.0.0.11 , Microsoft Bluetooth Enumerator and Microsoft Bluetooth LE Enumerator.

Saltgrass, I did no test the Killer card. WiFi works fine. BIOS version is latest: 12 Oct 2017, v1.5.0. I can connect my airpods to my galaxy, they have the indicating led.

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nathald1
1 Nickel

RE: Dell XPS 15 9560 + Intel AC 8265 WiFi

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SOLVED: just enabled "Bluetooth Handsfree Service"

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