Five days ago I got a Dell XPS 15 9560 (via Dell Netherlands) with the following configuration: i7-7700HQ, 256GB NVMe Toshiba, 8GB RAM, FHD.
In a few months I will be relocating to another country well Dell does not provide service support therefore, I am trying to make sure this device is suitable for the long run (i.e., 3-4 years, no gaming use).
I think I was unlucky and got a defective unit:
I contacted DellCares via Twitter and they are sending in an engineer to:
Here are two pictures and a recording of the sounds it makes: drive.google.com/open
I would like to get your opinion on three things:
I am really looking forward to hear your opinions on this and I highly appreciate any input!
You may want to give serious consideration to returning the system for replacement -- tearing apart a brand-new system makes no sense. it's as if you bought a brand new car and immediately needed the engine and transmission replaced.
Further, I'd think twice about keeping the system if you're taking it to a place where there is no warranty support -- either purchase a system that IS supported where you're going, or at minimum DO NOT have the parts replaced - have the system replaced with a new one that works to your satisfaction.
Notebooks are not designed for easy repairabilty and the potential for something going wrong with such major surgery on a brand new system isn't trivial.
So, I decided to wait for the engineer to come and replace the AC adapter and the left fan.
Regarding the back light bleeding:
Regarding the coil whine:
All in all, functionality-wise it works flawless. Managed to fix the only software related issue it had (audio cracking due to poor audio card power management). It gets the job done and the point for me is to be able to return my investment in this device.
Thanks IB for your valuable input.