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2 Bronze

Dell XPS 15 9560 unwanted character repeat.

I bought a new XPS 15 a month or so ago, and, ever since it arrived, it's been having ghost press issues. Usually it will be the spacebar that will be double-pressed while typing, but sometimes it's other keys. It happens rather frequently (maybe once in twenty keypresses), and is quite annoying.

The more annoying problem is that, around 10% of the time that I will press capslock+w to exit an app (I have remapped capslock to ctrl), the w key will remain stuck in software (the physical switch rises back up) and the OS will just keep receiving long strings of wwwwwwwww until I press a key (any key, not just the w key).

This happens both in Windows and Ubuntu, which leads me to believe that it's a problem with the laptop. From other people's reports that even changing keyboard didn't resolve this, I believe this is a software issue, similar to the problem the XPS 13 had with its BIOS, and which an update fixed.

Will there be such an update for our firmware? I don't want to send the laptop back and change a bunch of parts just to have it back with the same problem...

13 Replies
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2 Bronze

There is a Debounce AutoHotKey script here: pastebin.com/.../XYErShPB

Requires AutoHotKey (AHK): https://autohotkey.com/

Once AHK is running you can right-click the desktop and select New/Create AutoHotKey Script, paste the contents of the Debounce script and save. You can then right-click the Debouce script and select Compile to create a stand-alone .exe file. When executed this will debounce the keyboard. One side-effect is that it slows down key auto-repeat to uselessness. I'd rather have the switch bounce fixed, though. So far, so good.

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I have the same problem with my XPS 15 9560, service tag 1VBX2G2.  For me, it's always the space bar.  No other keys.  According to  user e25.025,  this problem has been around for years? Yet nothing has been done about it by Dell?  This is shocking.  I change my laptop every 2 to 3 years and have had Lenovos, Asus, etc. and have never seen such a basic problem such as this with laptops from other vendors.  I also purchased laptops for customers with our software loaded on them.  After spending close to $2800 CAD for a supposedly high end laptop, you would think it wouldn't have problems like this.  

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Moderator
Moderator

@Community,

I can now confirm that the following systems will be receiving new BIOS versions in order to fix the double key issue. 

XPS 15 9550 1.7.0

XPS 15 9560 1.8.0

Precision 5510 1.7.0

Precision 5520 1.8.0

The new BIOS versions should be released within the next 2 months.

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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Moderator
Moderator

Hi Community, 

Status updates: 

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Awaiting new BIOS to be released for key skip issue

XPS 13 9365 - Key skip issue submitted to Dell engineering. Awaiting response 

Latitude 7490 - Key skip issue submitted to Dell engineering. Awaiting response 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO