DELL-Terry B
5 Tungsten

Re: Dell XPS 15 - USB 3.0 Problem

This certainly sounds frustrating. A couple of questions, does this happen under battery or AC power or does it seem to matter? I want to find out if any of you have gone into device manager, open universal serial bus controllers,  there should be a number of USB root hubs listed.  Open each one and click on the power management tab and uncheck "allow the computer to turn off this device to save power"?  You may also have to go into power options also in control panel and select "Choose a Power Plan" if you don’t see High performance, click advanced options and then choose High performance.  At least we can find out if Windows may be interfering with the issue.
As far as the problem with the driver for USB 3.0 I suggest trying the following link <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>.  Download the file to the desktop and run the file to execute from there. 
TB

 

 

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Montresor75
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

Thanks.

Installing the driver didn't help in my case. Wat did seem to help was a suggestion in a related forum topic to install the update for Windows Live components through windows Update. USB ports work fine now and no driver or hardware errors are reported anymore.

 

bilboxter
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

I don't know if it was windows update or not, but for a couple of days the usb ports have worked fine. In this time updates have been installed automatically. If this is the solution i don't know, but i think Dell should speak. A trademark that pretends to be serious should explain why it's new laptops fail.

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Phylter00
2 Bronze

Re: Dell XPS 15 - USB 3.0 Problem

The chipset that Dell uses for USB 3.0 is a newer chipset and USB 3.0 is a newer technology. It's possible that there are some bugs to be worked out. I'm sure it's something that can be fixed with updated drivers/bios. My theory has to do with the entries that driver relies on in the registry but I'll get another chance to try this theory soon.

The only thing that would be hard to fix is if the chipset wasn't wired onto the motherboard correctly. This would require replacing the motherboard. 

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Drcr
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

Hi,

I have an XPS 17 with the same USB 3.0 Controler (resenas), and i have the problem with an external hard drive Verbatim 500 Go USB 3.0.

With the default drivers (v2.0.4.0) when I connect the hard drive on usb 3 plug it doesn't work, but it's ok on lateral usb 2 plug.

If I plug an usb 2 device on the usb 3 controler, it's ok.

I have contacted Verbatim support for this problem, and they said that there's a problem with the resenas drivers v2.0.4.0, and the solution is to install old resenas drivers v1.0.20.0.

I try this solution and effectively with this old drivers my USB 3.0 hard drive work correctly on USB 3.0.

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LordEdward
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

Hello,

 

we have still the same problem with our Dell XPS 15 and the Renesas Electronics USB 3.0 host controller. There are many other people in Germany, who struggle with that, too. Whenever I connect our new Iomega eGo 1TB USB 3.0 external harddisk and try to copy more than roughly spoken 200 Mb, the data transfer stops in between and I get the message that the actual source is not anymore available with the error code 0x80070037. The harddisk works fine on the right USB 2.0 plug and also fine, if I extend the USB 3.0 cable with a USB 2.0 cable to the USB 3.0 plug. So, the problem exists only for USB 3.0. I had the opportunity to test the harddrive on a Samsung R510 laptop with the same Renesas Electronics USB 3.0 controller and it worked perfectly with the actual driver 2.0.4.0. but why not on this Dell?!

 

I have tried several suggestions until now: power management options, deactivating the internal connected USB 3.0 bluetooth card, deinstalling / installing the USB 3.0 drivers, Windows Update and also the earliest NEC v.1.0.20.0 driver, which also has shown no improvement. I spend more than 5 hours on that problem and it is still existing, so please Dell, now it's really your turn to provide your customers with a solution.

 

Thanks for every suggestions in advance.

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bilboxter
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

I am getting really tired and angry whit the USB 3.0 problem. No Solution from Dell for a well-known problem and no answer to my emails to the technical support. I am getting really really angry.

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gracovetsky
2 Bronze

Re: Dell XPS 15 - USB 3.0 Problem

I have a dell XPS 17 L701X. Impossible to use the USB3 slots as USB3. They work as UBS2. Installing the Rersenas Version 2.0.4.0 does not do any good. I can see from a parallele forum taht this is a generalized problem with these machines. Do you have a better idea? I went through the usual route with Dell support for several hours and I am still frustrated. Nobody was able to help.

Thank you for any help you might provide.

Serge Gracovetsky   <ADMIN NOTE:Email id removed per privacy policy>

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james_ryan79
1 Copper

Re: Dell XPS 15 - USB 3.0 Problem

I have the same issue with iomega ego 3.0 500gb drive. 

I get this intermittent error in event viewer Event ID 51, "An error was detected on device \Device\Harddisk1\DR10 during a paging operation." 

When I connect the hard drive on usb 3 plugs I get this error, but it's ok on lateral usb 2 plug. If I plug a usb 2 device on the usb 3 controler, it's ok.  I updated the firmware to Version 3.0.2.7.0.8, and used the dell drivers in the link given as well as the older drivers with no luck.  Any help would be appricated. 

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gracovetsky
2 Bronze

Re: Dell XPS 15 - USB 3.0 Problem

I also have the same problem with the 500gigs Iomega USB3 that I bought with the XPS 17 L701x. I hope the Dell technical people take it seriously. If not, I will return the laptop because the USB3 port is a deal breaker for me. Since the system is now three weeks old, returning it should be no problem because Dell has made performances promises that it cannot deliver. I will then either wait until another Dell machine comes without the USB3 problem or buy from somebody else. The whole thing is ridiculous. Is there anybody at Dell listening and willing to reply with a solution????

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