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axeldk
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Dell XPS 17 L701X cooling fan

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Hi,

I have a Dell XPS 17 L701X. Bought august 2012.
Only modification is an SSD. Problem didn't start after the installation of it.

Problem:
Fan speed is most of the times at max speed. Fan even spins when system is idle after start up.
Even when just browsing with a few tabs open the fan is at max speed.
On battery power, with net power (with and without battery) gives the same result.


Already done:
-Cleaned out the insides
-Changed thermal paste
-Complete system reinstall
-Shut of background programs

What else is possible to do? The noise is irritating. The temperature of the CPU is still +75°C according to Speccy.

Thank you,

Axel

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6 Replies
Moderator
Moderator

RE: Dell XPS 17 L701X cooling fan

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Hi Axel,

Does the system overheat? Are there any bluescreens / system crashes?

You have tried most required steps to resolve the issue.

Ensure you backup all data on the system.

Try flashing the BIOS - http://dell.to/2gPpgpW- force the flash if required - http://dell.to/2hnhjs4

If this does not resolve the issue, then replace the fan.

You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

You could also order the parts here - http://bit.ly/2gB12Sy

Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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axeldk
1 Copper

RE: Dell XPS 17 L701X cooling fan

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No overheating. No bluescreens of death.

I'll try the flashing.

Thanks for the links to the parts. Hope the fan itselve will be available later on because now it is out of stock.

I'll send you the information you need in PM.

Axel

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Moderator
Moderator

RE: Dell XPS 17 L701X cooling fan

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Hi Axel,

You could contact the team on the link and advise them about the query and ask for an ETA. They should be able to procure one if possible and keep you notified.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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axeldk
1 Copper

RE: Dell XPS 17 L701X cooling fan

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Tried the flashing. Unfortunatly it didn't work out.

Time to get inside the laptop.

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axeldk
1 Copper

RE: Dell XPS 17 L701X cooling fan

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Sorry was a bit too quick.

Now after a day, so also an extra restart, I can hear the clear modulation of the fan.

Now it is as it should be.

So DELL-Rishi provided me with the answer.

Flashing the BIOS worked out.

Moderator
Moderator

RE: Dell XPS 17 L701X cooling fan

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Hi AXELDK,

Thank you for the update.

Glad to hear the issue has been resolved.

Should you need any info / help, contact us anytime.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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