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Dell XPS 17 (L702x) display driver crash - after effects
Hi,
I have Dell XPS 17 (L702x) laptop,
while working with adobe after effects, the screen goes black and returns with the dialog message bellow "display driver crashed & succesfully returned"
The programs shut down and I have to restart it.
The situation continues very ofter while working with video footages. The problem persists from the the begining when I bought a laptop. System is windows 7 64-bit.
Is there a way to fix this?
Thank you,
Justin
DELL-Senthil S
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December 17th, 2012 16:00
Hi justinas.on,
You can update the BIOS, Chipset and uninstall the video driver and then re-install the video driver in the system. Please use the link below to download the drivers.
http://dell.to/Y4bsIZ BIOS
Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely
http://dell.to/SaLJZA Chipset
Please uninstall the existing video driver from the system using the program and features and re-install the video driver. Please follow the steps below.
Start > in search box type in programs and features > select the video driver> right click on it > uninstall the driver. Please use the link below to install the video driver.
http://dell.to/XJCvwV Intel video driver HD 3000
http://dell.to/TTbLS6 NVidia driver
Please install the driver in the exact order. After updating the drivers and still the problem persists then the video card may be faulty.
justinas.on
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December 18th, 2012 14:00
Thank you,
And when updating BIOS, does it mean I will have to reinstall windows aswell?
DELL-Senthil S
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December 19th, 2012 16:00
Hi justinas.on,
Re-installation of windows is not required for a BIOS update.