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Dell XPS 2016 (9350) - Realtek Audio Driver (V6.0.1.7829) malfunction ****HIGH ISSUE****
Hi Team,
I just purchased Dell XPS 9350. Whenever I do full shutdown then boot, always video, audio (both online and local videos) via any browser, VLC, movies & tv app are not playing and its keep loading. It will resolve once I restart the system, so its consistantantly happening after every full shutdown then boot.
I found that it's because of Realtek HD Audio driver (V6.0.1.7829) and system working perfectly after rolling back to HD Audio Device default driver. Please fix this.
D Watson
21 Posts
0
August 24th, 2016 00:00
Same problem here after Dell auto-updated to latest Realtek Audio last week. Downloading the March driver update as we speak to revert.
Rajveer86
13 Posts
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August 25th, 2016 12:00
Yep I get this too. Did the March driver resolve the issue (well not resolve since the latest driver should work)?
D Watson
21 Posts
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August 25th, 2016 14:00
The March driver update is working as expected and the problems I was seeing both with notifications and no audio are gone.
D Watson
21 Posts
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August 26th, 2016 19:00
Typed too soon. Problem seems independent of the audio driver version.
Rajveer86
13 Posts
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August 27th, 2016 05:00
Yep I tried it too and found it also didn't work. Switching to the built-in high definition audio driver works but obviously isn't an ideal solution. At least it confirms the Realtek driver is the issue.
D Watson
21 Posts
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August 28th, 2016 16:00
See also page 5+/- of this thread: answers.microsoft.com/.../85c66732-288f-46bd-aec9-a658e56f3bd3
atxyde
12 Posts
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September 8th, 2016 15:00
I have a similar problem with my Dell 15 9550. As a temporary fix after login in go to your Task Manager [CTRL+ALT+ESC], select Details tab and kill (End task) the audiodg.exe. It will start again by itself and you should have audio back. I created a job to run a batch file to kill the exe after login.
Rajveer86
13 Posts
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September 11th, 2016 03:00
Brilliant, killing the process works, thank you! Would you mind provide the batch file that you use? I'm unsure of how to get it running with admin privileges.
fil0083
5 Posts
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September 26th, 2016 17:00
I am experiencing the same issue. It looks like using the Microsoft High Definition Audio Device, version
10.0.14393.0, it resolves the fresh boot problem. However with that driver the headphones do not work properly.
It seems that killing the process audiodg.exe, works! Is it possible to have the batch file to kill it automatically or to have a reference guide on how to create the batch?
Thanks!
D Watson
21 Posts
0
September 28th, 2016 13:00
FWIW, Windows Update pushed out a late August Realtek Audio Driver to my XPS13 yesterday. Can't say I've used it enough yet to confirm:
a) audio doesn't crash,
b) notifications don't crash, and,
c) all originally supported audio functionality still functions.
fil0083
5 Posts
1
September 29th, 2016 08:00
Just updated the audio drivers to the version 6.0.1.7917 issued on the 23/08/2016 on my XPS13, 9350.
I am experiencing the same problem with fresh boot. Nothing resolved. Talked to Dell and they will take back my laptop to analyse the problem in their Depot.
Rajveer86
13 Posts
0
September 29th, 2016 09:00
Really, why? It's sounds like a driver issue that loads of us are experiencing so taking it to their depot won't find anything I don't think. You'll be without your laptop for no reason!
fil0083
5 Posts
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September 29th, 2016 14:00
Perhaps it is not as simple as a driver issue. Many of us are experiencing the problem but why not all Dell XPS 13 owners?
If it really was just a driver issue, why would not Microsoft or Realtek resolve it and release a working driver quickly?
Ramesh Subraman
2 Posts
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October 1st, 2016 22:00
Hi... Did u get some resolution from Dell? Is this device issue?
fil0083
5 Posts
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October 4th, 2016 03:00
I cancelled the repair request. After the windows update pack issued over the last weekend, and the new Realtek drivers, the problems seems to be fixed!