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Dell XPS 9350 swollen battery and out of warranty
Hi,
I've got a Dell XPS 9350 and the last 2-3 months, I had a bump that gently created itself on the keyboard, I guess it is the battery that has a problem. This also affected the screen, as the keyboard was not flat anymore, I've got spots with dead pixels.
My laptop is sadly out of warranty and my only option when I go to the support is to call the support, but as I bought the computer in Switzerland, it is in German, which I don't speak fluently enough to be able to handle such a discussion.
First of all, did other people had similar problems? What did you do? And do you have any other options I could use to fix this?
Thanks a lot!
DELL-Jesse L
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November 2nd, 2017 07:00
bschubert,
You must use the "out of warranty support" from the original country that you purchased it in. Or use the XPS 13-9350 Service Manual and remove the battery yourself. Then, use the XPS 13-9350 with the power AC adapter by itself until you can reach the "out of warranty support" from the original country of purchase.
xps 9350 service manual
DELL-Jesse L
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November 1st, 2017 09:00
bschubert,
Click the link below for Laptop Battery information
Laptop Battery FAQ
bschubert
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November 1st, 2017 20:00
Hi Jesse L,
Thank you very much for the link, I understand that I need to change the battery, but for that I need to be able to contact the support, which is only in German in Switzerland for out of warranty devices, and I don't speak German well enough for that. Is there another way of contacting the support in English? Moreover, I won't be in Switzerland before a few weeks but would still need to be able to use my computer. Is it possible to go to another's country Dell support directly?
Thank you very much