marc515
1 Nickel

Dell XPS 9530 does not recognize charger???

Our Dell XPS 9530 will not recognize the Dell charger. I get the message "plugged in, not charging" Any idea how I can fix this? Thank you
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2 Replies
8 Krypton

RE: Dell XPS 9530 does not recognize charger???

Call Dell for a warranty repair - they'll send a new adapter first.  If that doesn't solve the problem, the power jack or mainboard is bad and likewise will be covered under warranty.

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Ultimeter
1 Copper

RE: Dell XPS 9530 does not recognize charger???

I had exact same issue and every fix I was offered by Dell or online didn't help. By chance I took battery out to swap another one and that cleared it up. Don't know if that'll help you or not but simply removing the battery and reinstall it worked for me.
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