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ag2253y
1 Copper

Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Hey

I've had this computer for less than 3 months and the battery as the title says has stopped recharging and unless the computer is connected to mains it won't stay on.

I've heard quite a few other people have the same issue, Did anyone find a solution?

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17 Replies
LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

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What is the status/color of the Power and battery-status light ? Solid Amber ? How about the Indicator light on the AC adapter?  Solid / blinking white light ?

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Also....

At the taskbar, right click the Battery icon, click on Power Command | Power Manage, and then check Battery Health and battery settings.

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ag2253y
1 Copper

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Power and battery status light is flashing Amber.

the indicator light on AC is solid white

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Please expand System Utilities in the link below. Under Dell Command | Power Manager, click on Documentation, Dell Command | Power Manager User Guide HTML and then Battery Information.

Support for XPS 15 9550 | Dell US

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

ag2253y wrote: " Power and battery status light is flashing Amber '.

Please right click the battery icon and post battery health and battery setting.

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TechnoMaster
1 Copper

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Whant to ask if someone found a solution of this problem cuz my laptop's battery almost dead and stay only at 12 percent

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Hi Tech....:emotion-2:

I'm assuming XPS 9550 is your system as well

Please right click the battery icon at the taskbar, click on Power Command | Power Manager, and then post back the battery health and battery setting. Please review my past posts above for the other user.

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

In the meantime, type Troubleshooting Control Panel onto [Cortana] search box, click on 'view All', and then run the ' Power ' troubleshooter and try System Maintenance tool as well. Hopefully battery start charging again.

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LSUFAN51
5 Rhenium

RE: Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Tech wrote: " cuz my laptop's battery almost dead and stay only at 12 percent "

If the troubleshooter didn't fix the issue.....

1. Remove AC adapter.

2. Type Device manager onto search box, and then expand Batteries category. Under Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall. On the Device Manager Taskbar, click 'Action' and then Scan for hardware changes.

3. Reinsert AC adapter. Hopefully Battery start charging again

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