Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Power and battery status light is flashing Amber.

the indicator light on AC is solid white

Please expand System Utilities in the link below. Under Dell Command | Power Manager, click on Documentation, Dell Command | Power Manager User Guide HTML and then Battery Information.

Support for XPS 15 9550 | Dell US

:emotion-2:

What is the status/color of the Power and battery-status light ? Solid Amber ? How about the Indicator light on the AC adapter?  Solid / blinking white light ?

Also....

At the taskbar, right click the Battery icon, click on Power Command | Power Manage, and then check Battery Health and battery settings.

Hi Tech....:emotion-2:

I'm assuming XPS 9550 is your system as well

Please right click the battery icon at the taskbar, click on Power Command | Power Manager, and then post back the battery health and battery setting. Please review my past posts above for the other user.

Whant to ask if someone found a solution of this problem cuz my laptop's battery almost dead and stay only at 12 percent

Tech wrote: " cuz my laptop's battery almost dead and stay only at 12 percent "

If the troubleshooter didn't fix the issue.....

1. Remove AC adapter.

2. Type Device manager onto search box, and then expand Batteries category. Under Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall. On the Device Manager Taskbar, click 'Action' and then Scan for hardware changes.

3. Reinsert AC adapter. Hopefully Battery start charging again

In the meantime, type Troubleshooting Control Panel onto [Cortana] search box, click on 'view All', and then run the ' Power ' troubleshooter and try System Maintenance tool as well. Hopefully battery start charging again.

Hi ag2253y

Please go back to my 3rd post and click on ' Support for XPS 15 9550 | Dell US', Find It Myself, and then expand System Utilities. Install/ download Dell Command | Power Manager onto your system.

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" couldn't find this shows different window for me just called power options in control panel ".

Windows 10 is on the system?

If you're comfortable in opening up the computer, I suggest your remove the battery. Please power off the system, remove all peripherals, AC adapter, and then the battery. Press the ' Power On ' button for 15 seconds to release Status Flea Power, and then wait for about 2 - 4 hours. Replace battery, adapter, and then power on system.

XPS 15 Service Manual - dell.com

After you power on system, quickly start tapping F2 key (BIOS)continuously. Please Reset the BIOS to Default Values .

Couldn't find this shows different window for me just called power options in control panel.

is there another way to access your one?