If you're comfortable in opening up the computer, I suggest your remove the battery. Please power off the system, remove all peripherals, AC adapter, and then the battery. Press the ' Power On ' button for 15 seconds to release Status Flea Power, and then wait for about 2 - 4 hours. Replace battery, adapter, and then power on system.
Couldn't find this shows different window for me just called power options in control panel.
is there another way to access your one?
You can check the battery health in the BIOS by following the steps below:
1. Power off the system.
2. Power on system, quickly start tapping the F2 key continuously. In the BIOS, look under Battery Information and should be able to see Battery Health.