My Dell XPS M1530's battery won't charge, and the laptop doesn't recognise the adapter.
At desktop, it says "0%
available (plugged in, not charging). When I boot it up and enter setup
(F2 at the DELL spash screen), it doesn't recognise my adapter (D
series, the very same one supplied with the laptop, and which it has recognised for more than a year up until now), and mentions that
my "battery has experienced a permanent failure and needs to be
I get no error message while booting normally either, simply the "0%" icon in the task tray in Vista. The battery status LED on the front of the laptop is flashing red, as if to say the battery is simply undercharged.. but the battery just won't charge! I've left my laptop off and plugged in for 2 days, and it hasn't charged the battery.
It turns on just fine with the AC adapter plugged in and battery removed, the same with the battery installed. I've checked all the contacts on the battery and adapter, they are clean and not broken. I don't have any other adapters or laptops to test with.. when I run the self help diagnostic tool (in the Dell Support Center), it just turns my laptop of as there is zero power. I'm unsure as to whether I need a new AC adapter or battery.. I'm really hoping it's not the motherboard.
Solved! Go to Solution.
I am guessing your battery is probably just past the one year warranty? My battery is doing essentially the same thing at only 15 months old. I think Dell purchased a batch of cheap batteries that were engineered to fail outside of the warranty. The whole "battery life depends on your usage" argument just doesn't wash. I have used my XPS in the same ways as my wife has used her Inspiron and her battery lasted four years. This seems to be a widespread problem for XPS owners- funny, considering this is supposed to be one of the high end Dell laptops. I think Dell owes all of us new batteries. If they meant to sell us a one year battery, then they should have said so when I was configuring my laptop for purchase. I feel taken advantage of as a consumer. Dell has lost my business until they rectify this.
It is the motherboard. there are hundreds experiencing the same problem including myself. Updating BIOS, changing adaptors, battery...nothing. All solutions involved the changeout of the motherboard. Dell will not recall this either even though there is a true problem/defect. Should have bought the warranty but after owning over 20 PCs over the past 15 years, I never experienced a failure issue like this, especially from an apparent high quality laptop.
So if you don't have the extended warranty...you are unfortunately out of luck...$500 for the board. Lesson learned!
Did you actually have the motherboard replaced? If so, did this fix the problem? Wow $500...I might have to consider a new laptop!
Hi Jerry, No did not get it replaced and yes it was expensive (that was a local quote), but what can you do, right? It is a huge problem though, Dell should own up to it though since there are so many people out there looking for solutions. My bad for not buying the ext warranty, but this is suppose to be a higher end product. (I have not had this problem with my Office's $299 eMachines!!). Dell will hopefully make this right. At this time it is just a bad customer experience.
Count me in the club,
Last week my 1530 decided it could no longer charge the battery. The charger is good and (so far) it runs fine plugged in. Battery info says "2%, not charging".
BIOS is up to date and no issues with the charger.
Got the standard answer from Dell Support: 12 months on batteries. Well, excuse ME. My laptop is 16 months old and I paid extra for the 85w battery.
No way I'm paying $180 for new battery.
Is it really possible this is a motherboard issue? If so, those with an extended warranty should be able to get help.
Has anyone had their motherboard replaced under warranty for this reason, and did it cure the problem?
We have the same problem and replacing the motherboard doesn't work. Did you try a new battery?
I purchased, for my son, a Dell XPS M1530 laptop last June (got it in July 2008) for his high school graduation. In mid April of this year he started having the same problem. His battery would not charge and the laptop would only stay on if it was plugged in via the AC adaptor. We called Dell Tech Support.
First Dell sent a new AC Adaptor. Didn't work.
Next on April 30th they sent an on-site technician who replaced the motherboard and AC adaptor. Works for 3 days. Then not working on May 3. Many, many more calls to Dell Support. Finally Dell Support wants my son to send the laptop to the Dell Depot. He does not want to send the laptop. He loves his laptop and did not want to be without a computer. After much bugging by me he does send it to the Depot in late August.
We got the laptop back last week, Sept. 9th and it still had the same problem. Called Dell again and arranged at last resort for another on-site technician. This morning the on-site technician replaced the motherboard, again. Still same problem. The on-site technicians never tried new batteries as they don't carry them. Who knows what was done at the Depot?
The battery is now dead and Dell will do nothing further, since the battery is now out of warranty. According to them there is nothing else they can or will replace. The Tech support supervisor was rude, unhelpful and lied about when this problem started (August) to claim out of warranty. Truly, this is terrible customer service. I asked for a "System Exchange" and was told no. I don't fall within the "Guidelines" and I was not going to be told what these "Guidelines" were. What?
I have emailed and left a message for the Dell Consumer Products President in hopes to resolve this issue. Minimally I think Dell should send us a new battery so we can see if that works. I am not holding my breath that anything will happen.
Any ideas would be most appreciated.