natedawg91
1 Copper

Dell XPS screen issues

Hi all,

I have a 2016 Dell XPS 13 9350 Signature Edition laptop purchased about a month ago.

I have recently had a variety of issues, all happening intermittently. There does not seem to be any real pattern to these issues. I am considering returning the laptop, given the frequency of problems. These issues include:

  • Laptop turns on, with power running, but screen will not light up (especially when opening from sleep/hibernate mode
  • Laptop turns on, then turns off after 5 seconds
  • Front LED flashes 1 white, 2 yellow
  • screen is black the entire time

In the past, I was getting issues with sleep, but I have not seen these issues come up in a week since I updated all my drivers.

  • Laptop will not sleep when lid is closed (even with the appropriate lid settings), ends up getting very hot in a bag
  • Laptop will not sleep at all - seems to turn back on right after it enters sleep

Here's my specs:

  • Dell XPS 9350 Signature Edition with Touch Screen
  • OS: Windows 10 Education Edition
  • CPU: Intel Core i7-6500U CPU 2.5 GHz
  • RAM: 8 GB
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2 Replies
9 Rhodium

RE: Dell XPS screen issues

You can only return a system for replacement within the first 21 days after shipment (if you purchased from Dell;  your reseller may have different policies if you purchased elsewhere), but the mainboard needs to be replaced - if you don't have return privileges with your reseller, contact Dell support to initiate a warranty replacement of the mainboard.

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Moderator
Moderator

RE: Dell XPS screen issues

Hi NATEDAWG91,

Based on the description of the diagnostic leds, and as advised by ejn63, I also suspect a failing motherboard.

If you choose to get a service call under warranty then, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email).

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
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