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Dell XPS13 9360 Synaptics VFS7552 Touch Fingerprint Sensor issue
Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.
I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.
Do anyone know how to fix this issue?
Thanks.
Regards,
Derek Tang
tom bueker
1 Message
0
April 22nd, 2017 00:00
I have exactly the same problem. Worked fine prior to the Creators Update
DerekT0219
3 Posts
0
April 25th, 2017 01:00
I have rolled back to the 1607 build and everything works now. I think we will need to wait for the driver or possible firmware update before we can update to Windows 10 Creators Update.
Eaglehawk248
5 Posts
0
May 2nd, 2017 17:00
I'm confused myself. After the Creators update, the driver version was 5.1.3210 (I think).
Going to the Dell website, it claims the current driver is:
Security_Driver_7MW70_WN32_5.1.3214.26_A02.EXE (dated 13 Mar 2017)
The PREVIOUS driver though is:
Security_Driver_PND75_WN32_5.1.3217.26_A03.EXE (dated 10 Mar 2017)
Even better, if you ask the Creators Update to update the driver from Windows Update, it installs 5.1.3217.26. I'm testing this version now...
Someone needs give us a straight answer!
Eaglehawk248
5 Posts
0
May 3rd, 2017 19:00
5.1.3217.26 doesn't fix the issue :(
DerekT0219
3 Posts
0
May 3rd, 2017 19:00
Try roll it back to 1607, that should fix the problem.
At least this proves that there's no hardware fault. :)
Eaglehawk248
5 Posts
0
May 3rd, 2017 21:00
I already had tested that, yes it's not hardware. I'll stay on 1703, it's only a reboot fix away...
nicoloryan
8 Posts
0
May 29th, 2017 01:00
What do you mean? I had to use an external back up copy of my HDD and still have to repair install the Dell Security Tools.
This was the only way I could fix it.
I've had continuous problems with this FIPS device.
Even on Windows 7 it was buggy. Wouldn't load after sleep or hibernation.
In contact since 1 year with 3rd level Dell engineers and 2nd level Microsoft.
We are no longer consumers we are all members of a Beta Test, unfortunately.
jf2
5 Posts
0
August 13th, 2017 07:00
I have the same problem. Thanks for letting me know or I would have spent hours working on this. Please post here (Dell or somebody) when this is fixed.
jphughan
4 Operator
4 Operator
•
14K Posts
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August 13th, 2017 08:00
I'm seeing this reported on other vendor forums as well. I suppose they might all use the same fingerprint reader, but another possibility is that this is a bug introduced in Windows itself that Microsoft will need to fix, and given how soon the Fall Creators Update is being released, they might just be waiting to release it with that update.
bobmayo
5 Posts
0
August 15th, 2017 07:00
My Dell XPS 13's fingerprint reader has stopped working since the most recent Windows 10 update. This PC is only one month old. Help!
jphughan
4 Operator
4 Operator
•
14K Posts
2
August 15th, 2017 11:00
New version posted today that specifically says it adds support for Win10 Creators, fyi: www.dell.com/.../driversdetails
Roel-B
2 Posts
0
August 16th, 2017 19:00
The version seems to have fixed the fingerprint reader not working after sleep problem. However, prior to the creators update the fingerprint reader was able to turn on the screen (not in sleep mode), this still doesn't work.
Roel-B
2 Posts
0
August 16th, 2017 19:00
This new version seems to have fixed the fingerprint reader not working after sleep problem. However, prior to the creators update the fingerprint reader was able to turn on the screen (not in sleep mode), this still doesn't work.
bobmayo
5 Posts
0
August 17th, 2017 05:00
Thanks, that fixed it for me!
gcouves
1 Message
0
August 27th, 2017 13:00
Thanks for the pointer to the new driver.... I tried to install it but the installer can't the fingerprint scanner.... Device Manager says it's not connected.... How do I re-connect it, so I can install the new driver?