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Last reply by 07-31-2017 Unsolved
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Dell XPS13 Won't Boot

I've had my XPS13 for a year and a half and it worked great up until a few days ago.

When I hit the power button it will light up but the keyboard back light and the display do nothing. Then after about 5 seconds the power button also goes dark.

I've tried removing the battery and replacing it but that did nothing. Not exactly sure where to go from here as I after not exactly sure what the problem is.

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Dell Technologies

Hi ElephantAirplane,

Do you hear the fan spinning? Was there any software or hardware updates? Motherboard might need replacing.

Can you try to start the system with bare minimum (like hard drive and memory)?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number so that we can check on the system warranty and configuration.

DELL-Akshatha M
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