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Wxzuir
Copper

Dell XPS15 9550 Graphic Driver Problem.

There was a problem with DirectX11 and Intel Graphic Driver here:https://communities.intel.com/thread/51304.

And Intel fix it in Driver 15.40.

But the issue still exist in my XPS15,with Driver 21.20.16.4664.

And when will Dell's driver solve this?

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1 Reply
Community Manager
Community Manager

RE: Dell XPS15 9550 Graphic Driver Problem.

Hi wxzuir,

Thanks for posting.

Apologies that you are having difficulties with your xps 9550.

So, does the computer have flickering problems while playing games? or does it do it all the time like for email and internet browsing?

Have you tried the current driver, you can un-install and re-install the driver, make sure your chipset and BIOS drivers are up to date as well.

If that's not working, then try running a systems diagnostics by pressing F12 at startup, or by running Support Assist.  Make a note of any error messages and contact Tech support for troubleshooting and possible resolution.  You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm   

Here is some information from Dell's Knowledge Base that may be helpful.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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