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Dell customer support can't find my order and no one is helping me!!
Hello!
So I just ordered a Dell XPS 15 and got the confirmation email and everything. When I try to click on see order status a blank page shows up, when I try to search by the Internet Receipt Number, nothing is found. I tried calling Dell Norway several times, but a automatic voice machine say I should go to the website for answers or chat with Dell. When I open a chat no one there is willing to help me and are giving me a email to a 3rd party shop that sells Dell computers, but they can't help me because I didn't place a order with them.
I'm getting so frustrated with this I'm considering canceling my order!!
DELL-Akshatha M
1.2K Posts
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June 15th, 2016 02:00
Hi ALEXANDERAHLSEN,
Thank you for writing to Dell Community Forum.
Please private message us the Internet Receipt Number along with your email id and we will check on the status of this order.
Note: Please don't share the Internet Receipt Numbe on a public forum as it contains personal information.
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell