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felzeri19
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Dell hardware support question- XPS 13

Hello, I bought the Dell XPS 9350 Intel core i5 model on Amazon less then a month ago and it worked perfectly until I started noticing a very annoying buzzing coming from the fan with little pressure on the internals. I contacted two different del support reps and they both suggested sending it to the Dell depot. I already shipped it and it is en route but my question is regarding their part replacement. In the notesI requested that they only use brand new parts in my system and not refurbished or used parts. I have a good amount of doubt that they will do that but I am wondering if there is a way I can tell if they put a refurb part in or not? And after reading the horror stories of the depot if my laptop continues to have issues what steps can I take to get a full refund or replacement? (Dell warranty is good for around a year still, Amazon return is not possible anymore) Thanks
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