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pmpyzia58
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Dell inspiron 3542 crashed during system restore

it froze during system restore on 12-20-16  it wont load up past the dell logo 

not sure what is wrong with it..

who do i send it to as its under warranty to get fixed by Dell techs?

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16 Replies
LSUFAN51
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RE: Dell inspiron 3542 crashed during system restore

Before you contact Dell Technical Support, I like to suggest you power off system, remove AC adapter, and then remove battery. Press "Power On" button for 15 seconds to release status flea power. Replace battery, adapter, and then power on system. Hopefully computer work normally.

Inspiron 15 3542 Owner's Manual

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LSUFAN51
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RE: Dell inspiron 3542 crashed during system restore

Run Dell F12 Preboot Diagnostics tool to check the hardware on computer. Please follow steps below:

1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).

2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. Report back any error code. Please click on link below:

Running Dell F12 Preboot Diagnostics - YouTube

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LSUFAN51
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RE: Dell inspiron 3542 crashed during system restore

You can contact Dell Technical Support in the link below:

www.dell.com/.../Contact-Information

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pmpyzia58
Bronze

RE: Dell inspiron 3542 crashed during system restore

My son said he managed to get into my laptop and tried to bypass it to run a complete restore and no change as it wont turn on and son feels hard drive is shot because if it was mother board it would not even start up

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pmpyzia58
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RE: Dell inspiron 3542 crashed during system restore

son said he also managed to get into my laptop and tried to bypass it to run a complete restore and no change

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pmpyzia58
Bronze

RE: Dell inspiron 3542 crashed during system restore

does anyone know the link where i have to register it thru a outside retailer? as i didnt directly purchase my laptop thru dell but thru walmart on 2-7-16

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LSUFAN51
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RE: Dell inspiron 3542 crashed during system restore

Please click on link below:

Inspiron 15 (3542), 14(3442), 17(5748) Running Windows 10 may not Shutdown, Resume From Hibernate, Sleep or not Power on:

www.dell.com/.../SLN300281

EDIT:

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LSUFAN51
Diamond

RE: Dell inspiron 3542 crashed during system restore

You know if son remove AC adapter, battery and press "Power On' button for 15 seconds?

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pmpyzia58
Bronze

RE: Dell inspiron 3542 crashed during system restore

yes he tried everything. . it didnt work he even said hard drive failed  

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