it froze during system restore on 12-20-16 it wont load up past the dell logo
not sure what is wrong with it..
who do i send it to as its under warranty to get fixed by Dell techs?
Before you contact Dell Technical Support, I like to suggest you power off system, remove AC adapter, and then remove battery. Press "Power On" button for 15 seconds to release status flea power. Replace battery, adapter, and then power on system. Hopefully computer work normally.
Run Dell F12 Preboot Diagnostics tool to check the hardware on computer. Please follow steps below:
1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).
2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. Report back any error code. Please click on link below:
My son said he managed to get into my laptop and tried to bypass it to run a complete restore and no change as it wont turn on and son feels hard drive is shot because if it was mother board it would not even start up
does anyone know the link where i have to register it thru a outside retailer? as i didnt directly purchase my laptop thru dell but thru walmart on 2-7-16