Dell inspiron 3542 crashed during system restore

:emotion-2:

Before you contact Dell Technical Support, I like to suggest you power off system, remove AC adapter, and then remove battery. Press "Power On" button for 15 seconds to release status flea power. Replace battery, adapter, and then power on system. Hopefully computer work normally.

Inspiron 15 3542 Owner's Manual

Run Dell F12 Preboot Diagnostics tool to check the hardware on computer. Please follow steps below:

1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).

2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. Report back any error code. Please click on link below:

Running Dell F12 Preboot Diagnostics - YouTube

My son said he managed to get into my laptop and tried to bypass it to run a complete restore and no change as it wont turn on and son feels hard drive is shot because if it was mother board it would not even start up

You can contact Dell Technical Support in the link below:

www.dell.com/.../Contact-Information

Please click on link below:

Inspiron 15 (3542), 14(3442), 17(5748) Running Windows 10 may not Shutdown, Resume From Hibernate, Sleep or not Power on:

www.dell.com/.../SLN300281

EDIT:

does anyone know the link where i have to register it thru a outside retailer? as i didnt directly purchase my laptop thru dell but thru walmart on 2-7-16

"yes he tried everything. . it didnt work he even said hard drive failed "

As I've mentioned before, I strongly suggest you contact Technical Support in link below. Hopefully one of the Dell reps here on this forum see your thread and be a help to you.

www.dell.com/.../Dynamic

You can check warranty status by entering your service tag number onto link below:

www.dell.com/.../

Please click on link below:

Dell Product Registration - - - -Online Register

its covered under warranty as i got 81 days left. i just need to find the link to register it as i got it from a  outside retailer  

You know if son remove AC adapter, battery and press "Power On' button for 15 seconds?

yes he tried everything. . it didnt work he even said hard drive failed  

already put in for a service request ticket on it and its already registered on dell too

Great News! :emotion-2:

Hopefully computer is fix in the very near future. Thanks for the update.