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Ross1222
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Dell inspiron 5559 overheating when gaming and shutting down

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Hello,

I have a new dell inspiron 5559 which I bought two weeks ago I had a problem with the fan that was really loud for no reason and after doing that for a few days the laptop started to shut down when gaming due to overheating.

I sent it to the lab due to it being on warranty and they replaced the fan and the heatsink.

After I recived it I wanted to play the game I was playing last mounth - Foootball Manger 17 and it shut down again.

I ran a few tests and discovered that when the AMD GPU is on it's stating temp goes immediately with a straight line from 0C to 50C which is not normal I believe. It also shuts down while I performed A GPU stress test.

All my drivers are the latest so I figure the problem could be with the thermo detector or the thermal paste they applied in the lab.

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Moderator
Moderator

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Ok. Then then it should go back to the repair center through the previous technician. Or pay to have someone do it locally.

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Moderator
Moderator

RE: Dell inspiron 5559 overheating when gaming and shutting down

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By "lab" I am assuming you mean that you sent it into Dell Depot Repair service? If yes, you need reinitiate contact with Dell Support for your country and arrange for another repair service. So the technician will see it, tape a note to the laptop lid explaining the issue and what has already been done. Or you could disassemble it yourself and clean and apply new thermal paste. Here is the Service Manual.

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Ross1222
1 Copper

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Yes I did send it to the Dell Depot Repair service lab and I did contacted them as soon as I found the problem still exists, still waiting for the technician to contact me.

If I could resolve this problem myself I wouldn't bother sending it to the lab since it took them a week to work on the laptop last time.

I'm just trying to figure out if the problem is really the termal paste or it could be something else.

By the way I ran diagnostics and all tests pass.

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Moderator
Moderator

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Unknown. Did you have the same issues when using the Dell AMD driver versus the retail AMD driver?

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Ross1222
1 Copper

RE: Dell inspiron 5559 overheating when gaming and shutting down

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No, but I will try to uninstall my correct driver and install the one that dell offers.

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Ross1222
1 Copper

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Ok so I did it.

Still the same issue here, starting temp is 50C, after 2 minutes after performing a stress test the value is already at 98C.

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Moderator
Moderator

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Ok. Then then it should go back to the repair center through the previous technician. Or pay to have someone do it locally.

Ross1222
1 Copper

RE: Dell inspiron 5559 overheating when gaming and shutting down

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Alright, thank you for that!

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hamed jelazi
1 Copper

RE: Dell inspiron 5559 overheating when gaming and shutting down

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hi, i have the same laptop and the same problem but out of warantly so i want to know why and whats the solution plz i need a answer

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