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4 Posts
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188615
Dell inspiron unable to logon
Hi
I have a Dell Inspiron which is not letting me logon. At first I thought it was not recognising the password but when I entered it incorrectly, it prompted me saying that it is incorrect and I also managed to enter with this password in safe mode. Hence I removed the password. However the problem is still on. It says user profile is unable to log on and does not go any further than this. With safe mode I cannot do a back up or do a new user profile. I am afraid I will lose the windows if I dont back up and have to enter the key again which means I have to buy a new one as it accomodates only 3 computers.
Could you kindly advice me accordingly?
S077
4 Posts
0
October 5th, 2013 03:00
Inspiron n5010
Failed to logon - message reads The user profile service failed the logon, user profile cannot be loaded.
Any advice and help please
Thanks
DELL-Amogh G
1.5K Posts
0
October 5th, 2013 02:00
Hi katsac,
Please share the exact system model and the operating system installed on the computer.
For troubleshooting steps regarding user profile logon error, you may refer to the link: http://dell.to/GDH9p6.
Keep me posted with the information. I will be glad to assist you.
N7010
4 Posts
0
October 5th, 2013 02:00
The model is N7010
thanks
N7010
4 Posts
0
October 5th, 2013 03:00
same message on mine. No solution so far.
S077
4 Posts
0
October 5th, 2013 03:00
thank you - lets hope get a solution soon
S077
DELL-Amogh G
1.5K Posts
0
October 5th, 2013 04:00
Hi S077/ N7010,
Please share the operating system installed on the laptop.
Keep me posted. I will be glad to assist further.
N7010
4 Posts
0
October 5th, 2013 05:00
Windows 7
intel core i5 CPU M460 @ 2.53 GHz
? suspected virus.
S077
4 Posts
0
October 5th, 2013 08:00
Windows 7
where do i find the other information ?
S077
4 Posts
1
October 5th, 2013 10:00
hello
try this - when you restart your computer, constantly tap F8 this will take you to safe mode, click on safe mode, when that has finished running click on control panel then recovery I had to do it twice, before it worked, first time the date picked was yesterday, then second time I picked a date a week ago, ran recovery, and can now get on to the laptop
hope this works for you
S077
DELL-Amogh G
1.5K Posts
0
October 8th, 2013 05:00
Hi N7010,
Thank you for the information. I would suggest you to restore the system back to a previous date when it was working fine.
For more information on system restore, you may refer to the link: http://dell.to/18ESkcU.
Keep me posted with the results. I will be glad to assist further.
DELL-Amogh G
1.5K Posts
0
October 8th, 2013 05:00
Hi S077,
I am glad to know the issue has been resolved and really appreciate your technical expertise and efforts to resolve the issue.
Please feel free to reply for any other questions. I will be glad to assist you.
pranavdeshpande
1 Message
0
August 11th, 2016 04:00
Dell inspiron 15 , 3000 series , AMD E1 ,
OS - windows 7 ultimate
Facing same problem what mr.Katsac shared with you .
looking forward for help ASAP