jmmorri69
1 Copper

Dell laptop Inspiron 17 profile service

I need a solution on how to get my user profile loaded as I am now getting the 'user profile service service failed', 'user profile cannot be loaded'. HELP!

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5 Replies
8 Krypton

RE: Dell laptop Inspiron 17 profile service

Start with an extended hard drive diagnostic.  F12 at powerup.

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jmmorri69
1 Copper

RE: Dell laptop Inspiron 17 profile service

Thank you EJN63, I am running the test now and so far it shows no problems so I have extended the testing and it continues. I will let you know what happens, thanks again.

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jmmorri69
1 Copper

RE: Dell laptop Inspiron 17 profile service

The hard drive diagnostic said everything was fine. Now what, anybody please help!!!

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8 Krypton

RE: Dell laptop Inspiron 17 profile service

If you can get into safe mode (F8 before Windows loads), you can create a new user profile and then copy over the data from the corrupt one.

If you cannot, you're likely left with just one path:  run the factory restore,which will reset the system to out of the box state.  This is done either with a boot menu (F8) -- 7 or Vista, or from the Dell backup and recovery utility (hopefully you made a set of recovery media -- if you did not, you will need to contact Dell to obtain that).

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Jiptrack
1 Nickel

RE: Dell laptop Inspiron 17 profile service

you can restore your profile to an earlier date in the safe mode to fix the issue. user profile cannot be loaded

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