My dell laptop Inspiron 5555 keeps freezing.around a month ago i had the issue of glitching the screen would show things twice in a weird green/purple colour but not it freezes all the time i watch a video it will freeze and i will be forced to restart i stop using it for 10 minutes it freezes.can u help me pls?
i have this laptopt for 2 years btw
Please run the Pre-Boot System Assessment (PSA) Diagnostics to check hardware on system by following the steps below.
1. Power off the system. Remove all peripherals except AC adapter
2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on Hard drive, and select Thorough Test Mode. After the hard drive test finish, run Video Card and Memory as well. Report back any error code.
The blue menu look something similar to the image posted below? If yes, select "Diagnostic". Please click on link below for additional information.
Dell Inspiron 3543, windows 10
I was hoping you ran the hard drive test (thorough test mode) to rule out any possibility of the drive failing. You could use Dell online diagnostic in link below and run a custom test on hard drive, Memory and Video card. The test for each hardware should only take a few minutes unless the computer is freezing up a lot.
By the way, windows 10 is on the system? Does the freezing happen only when watching video? The glitching and weird green/purple color screen happen all the times?