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Dell lattitude Screen

I do not know enough about pc. I have a dell E6420 laptop. My neice was trying to load adobe reader. She came and told me the screen was flickering and the color was blue and pink art work. I restarted it and remove from the download folder adobe.

The screen is now pink, until you enter the password, then it becomes blue and pink swirl artwork.

I perform SFC scannow, CHKDSK on the command line, and perform tests by pressing F12; in all cases no defect was found. I also perform diagnostic test in safe mood.

i think she may have dropped and did not tell me.[note]

I plugged an external monitor and the display is okay. Question: do I have a driver problem or defective screen, board or cable. Thank you for any help.

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RE: Dell lattitude Screen

Hi Jaydeen,

Thank you for writing to Dell Community Forum.

Do you see any changes if you move the LCD screen back and forth?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

DELL-Akshatha M
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