I dont have catalyst control center because when I installed this driver after uninstalling prevoius one it was not working with my graphic card then I agian install my previous one and then update it over it .
Thank you for your quick response. Since you are facing multiple issues with the system, I would recommend to perform a clean install of the operating system. I would require the following information:
1. Which operating system disk was used?
2. How did you install the operating system?
Please reply with the information and send me a private message with the first and last name that should appear on the account. I will go ahead and assist you in performing a clean install where we will delete all the partitions and install the drivers according to the correct sequence.
Please reply with the information.
Well i have installed windows 7 for 2 times and install drivers in the correct order but nothing changes... I was doing it with windows 7 dvd
Thank you for your response. Let’s go ahead and ensure that hardware is functioning well.
Please run the ‘Dell Diagnostics’
Note: If you wait too long and the Microsoft Windows appear, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.
Please respond in a private mesage with the first and last name or the address as it appears on the account. We will go ahead and try to install the operating system to ensure that we do it the correct order. Also we will install the drivers in the correct order.
Please reply if you have any further queries.
Hi Dell-Appu s ,
i have some problem regarding the amd control center as u have sent this picture that how the control pannel looks like.
i have the following kind of options in my control center , i can switch to high performance but i cannot select amd radeon 7670m graphic card card , is the high performance means that i am using amd radeon card or is it mean im using intel Hd 4000 on high performance i have the following options.
You have the correct version of AMD Catalyst Control Center. If 'High Performance' is selected, then it automatically uses the AMD Radeon graphics card. You can configure multiple applications to use AMD Radeon graphics card. If 'Power saving' is selected, then it uses Intel graphics card. Here’s how you can configure it.
Hope this helps.
Thank you for your response. It seems that the drivers are not installed properly. Let’s try the following steps.
First, uninstall the AMD Catalyst Control Center (uninstall all programs listed as AMD):
Now, check the BIOS version. It is recommended that you update the BIOS before updating the video drivers for your computer. The latest version available is A07. Here’s how you can check the version.
Note: Before updating BIOS please ensure that:
To update BIOS:
Then, update the AMD Radeon graphics card:
In case you do not get prompts on the screen for instructions, then
Glad to assist.
I bought this laptop a week ago so I can use it for gaming (Dota 2, etc). I cannot play games because of this problem. I can see many users are encountering this problem. Please DELL, focus and fix this, we all paid for this product and this is getting really frustrating.
I used tons of drivers and configurations but still cannot resolve this problem on my own. I tried everything you said but still nothing. I really need my videocard to work.