visu91
2 Bronze

Dell order delays

 

I have ordered(1557, with Core i7 720QM) on 28th sep 2009, initial Estimated  delivery date was 8th Oct, it was changed on 6th to 15th Oct, and then o 13th again changed to 21st Oct without a intimation, I'm not sure whether Dell keeps their promise or on 23rd the Delivery date may be changed again it wont make me surprise. Atleast if Dell comes forward and lets the customer know the reasons for delay would definitely improve customer satisfaction, otherwise Dell will loose orders.

 

Yesterday I searched for "Dell Order delays", it seems every year for every  launched products  this is repeating.

 

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42 Replies
ejn63
10 Diamond

Re: Dell order delays

It happens to EVERY manufacturer with every new model - the i7 CPU is in short supply worldwide.

If you need a system and can't wait - you can buy a pre-built system at retail.

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ffkly
2 Bronze

Re: Dell order delays

this

It happens to EVERY manufacturer with every new model - the i7 CPU is in short supply worldwide.

If you need a system and can't wait - you can buy a pre-built system at retail.

 

 

this sounds like that it is customers' fault, we shouldn't order new models...

my xps is delayed as well, when I email my sales person for eta, he simply ignored my email, before ordering, he replys email within seconds...

I order a lot of computers electronics on line, it is rare to delay an order, doesn't matter the retailer is big or small, why took over one month to build a computer? I am wondering they are computer manufacturer or car manufacturer?

I thought it is possibly their strategy, advertise a low price, then delay the order, wait for price drop,first time buy Dell products, very dispointed with Dell, cannot believe they can grow this big

Tipu
2 Bronze

Re: Dell order delays

it's the same with me, I ordered the Laptop and delivery date keeps changing, Why they started taking order if they can't keep to their delivery dates !!! they really want to lose their customers !!!

 

When you need to order the chat is available instantly , when you are sick of their product or have not got it yet and waiting for it and delivery date keeps changing you have no chance to speak to any one to obtain the status and  Dell did not even bothered to write an e-mail to customer saying we are sorry that your order is delayed !!! they should compensate for this !!

 

 

 

alsavi
2 Bronze

Re: Dell order delays

Also I still waiting for a Precision M6400 which I ordered on September 9th and the first delivery date was September 29th, change to Octuber 6th, then Octuber 14th, then Octuber 20th and finaly Octuber 28th all of this without a single notice or mail. I'm considering to cancel the order because I do not know when I will get the laptop.

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Mitchwtd
2 Bronze

Re: Dell order delays

I feel the growing pains over this issue, just as you all do. I ordered a Studio 17 with a 720 on October 2nd. My EDD seems like it was extended out of the box as it was November 9th. If I get a delay before that time, I will NEVER buy from dell again. I understand the mathematics of supply and demand, and how it's used to make a customer "wag his/her tail", but as the consumer we all have to learn when it's time to say no. The fact that Dell offered the i7 on 9/23 and couldn't deliver in a "realistic" time frame is almost criminal. I guarantee they still don't have these chips. Buckle up, its just now getting bumpy.
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visu91
2 Bronze

Re: Dell order delays

oh God! The EDD once again changed ... this time to 27th Oct.., Order Date was 28th Sep, 1 month delay!!

================================================================================================================================

In Production: 17/10/2009 Phase: 3. In Production

Your order is being assembled. 
Your Estimated Delivery Date is on or before: 27/10/2009

 

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Craigy2302
2 Bronze

Re: Dell order delays

I ordered my Studio XPS 16 (2.8Ghz Core2Duo) on the 5th October and was given the EDD of the 19th... On the 15th this changed to the 2nd November!

What I don't understand is how it seams to be stuck in the "In Production" phase, when surely they would check stock etc in the "Pre-Production" phase.

This was the first order for my company from Dell, and we was thinking of replacing our entire network with Dell equipment, but if they cant handle one laptop order (or delaying it several times in some peoples cases) what are they going to be like with an order of 50+?

Craig

boson
2 Bronze

Re: Dell order delays

Thought I would mention my wonderous Dell experiences with you all sharing my feelings.

Similarly to Craig, I ordered a Studio XPS 16 on 6th Oct, with an original EDD of 19th. Also on the 15th this changed, however to the 9th Nov - already longer than many people I have seen, and over a month from the order date.

I phoned Dell to essentially make them aware of my disgust at such a delay (I'm generally impatient when I start getting messed about) and the guy I spoke to simply didn't seem to care beyond saying he "felt sure it would be before then, because it shouldn't take that long to build a computer". I figured i'd just wait and see, and indeed, will see what next working week (19th-23rd) holds in store for my order progress.

My main problem is, how in this day and age when everything is recorded and computerised, such a thing cannot be EXACT. I don't actually have a problem with waiting a while when i am originally told it will be however long. I read other people's experiences with the EDD changing numerous times and I simply cannot fathom how this can even happen. You either have the parts, are waiting for them with a business eta, or are waiting for them to be manufactured - all of which should never summount to an additional 3 or so weeks delay on top.

TW

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ejn63
10 Diamond

Re: Dell order delays

Did you by chance order it with a Core i7 CPU?  If so, that's the delay cause - Intel hasn't ramped production on the i7 yet and there's a worldwide shortage of the CPU.

If you order a Core 2 Duo CPU it will come much more quickly.  Or, just go and buy the system you want at retail.

 

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