RGB Computer
1 Nickel

Dell's hinge policy regarding Inspiron 15 7000 series

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I am seeing more of these cracked open laptops come to my shop and every single one of them were lacking locktite on the fasteners/screws. The locktite is the blue paint looking material at the end of the screws.  The bottom of these screws should be completely blue if an adequate amount of locktite were applied. These laptops have none at all or a small patch on one side of the screw.

Every single screw is loose on these models because of it.  The hinges are absolutely fine it is the looseness of the screws causing a cascade chassis support failure. It begins by some screws coming loose resulting in more stress placed on adjacent tighter screws near the hinges. This higher than normal stress causes the chassis to crack at the hinges later causing complete hinge separation.

This is 100% a manufacturer quality control issue and Dell is 100% liable in my opinion.

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Moderator
Moderator

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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Thank you for your message. We appreciate you taking the time to share your thoughts on this. We haven’t come across any known issues on this series.

At the very top of this Laptop General Hardware board, we posted the Dell Laptop Hinge Policy for all to see and review.

Dell-SreejithR
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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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5 Replies
ozGeorgeL
1 Copper

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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is this only Inspiron 15 7000, or the Inspiron 13 7000 as well ?

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Moderator
Moderator

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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Thank you for your message. We appreciate you taking the time to share your thoughts on this. We haven’t come across any known issues on this series.

At the very top of this Laptop General Hardware board, we posted the Dell Laptop Hinge Policy for all to see and review.

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

ckinardtx
1 Copper

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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I have the same problem.  rear left corner just popped apart.  Lightly used laptop that has never left the house.  What can I get done?  My warranty went out on 2/8/2017  I had a 2 year extended...that ***.

Inspiron 15 7000 Series 7559 broken hinge

tomsree
1 Copper

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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I have the same thing happened to my 9 month old Inspiron 15-7579 Laptop. I don't know what to do now. My Dell warranty is till Jan 2018.

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AJ_Tally
1 Copper

RE: Dell's hinge policy regarding Inspiron 15 7000 series

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I have the identical problem as you. Mine is still under warranty, but I am told that they won't cover it because the case is cracked showing damage.  I explained that the hinge issue caused the damage to the case, but they still won't honor the warranty on this.  I am so angry....with no recourse apparently.