so my laptop is beeping the windows turn on and my laptop keyboard couple of buttons aren't working and when i use my internet or anything it just keeps scrolling down im trying too scroll up but it keeps dragging me down i tried too open it but i dont know how i unscrewd all the nails and i cant open it deeper inside i took it too the computer shop too get some help they said the problem is in the keyboard thats why it is making all the noises and it cost too much too fix it so please help
I’d suggest that you follow the steps mentioned below and check for issue resolution.
In addition, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
Please let me know the findings.
Beeping might mean too many keys pressed at once.
Turn off computer, unplug charger and battery. Disconnect keyboard cable (check http://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_vostro_notebook/vostro-3560_owne... for instructions) and start Windows to see if the problem stopped, you can use any USB keyboard in the meantime.
If the problem stopped then either buy a new keyboard or try to fix yours (but be careful, you may brake it further in the process).
Sometimes pressing faulty keys harder is enough if they are just jammed. If thats not the case than you can start by gently lifting keys to separate them from keyboard, be careful not to brake the snaps, check youtube for video instructions. With keys removed you can examine hinges and rubber cylinders. If you won't spot anything abnormal there, I suppose you'll need someone to check out circuits. At this point it'll probably be safer and cheaper to buy a new or used keyboard.
If without the keyboard the problem persists, then in case of self-scrolling it might be other input device's fault: touchpad or USB/BT mouse, unplug them to verify.
Does your Dell have AMD 7670m graphic card? Check if it's not crippled here!