Unsolved
This post is more than 5 years old
2 Posts
0
18644
Dell xps 12 i7 starts on a black screen and dose not load.
So I have this Dell xps 12 i7. The problem is that it starts on a black screen and then sits there. The keyboard back light, lights up but monitor sits in darkness.
Now when i then turn off the computer and turn it back on again it pulls up the automatic reappear system comes up and gives me a number of options. However all the reset options don't seem to work. Ether saying they are finished to no avail or saying they cannot finish.
Any help would be really great. Thanks
DELL-Hemalatha
2.8K Posts
0
April 7th, 2015 12:00
Hello,
When did the problem start? Was there any hardware or software changed made on the machine.
Can you try running diagnostic by tapping f12 on startup and select the option diagnostics and complete.
Have you tried an external screen?
Awaiting your reply.
Regards
Hema
123mind123
2 Posts
0
April 7th, 2015 13:00
It started when the charger was put in and the computer froze. After a restart it started. I am running a diagnostic at the moment and the screen is working fine and isnot the problem.
DELL-Hemalatha
2.8K Posts
0
April 7th, 2015 22:00
Hi,
What's the outcome of diagnostics, did it comes up with any error.
If your machine is on windows vista or 7, can you try going to safemode and do a system restore.
Regards
Hema
DELL-Hemalatha
2.8K Posts
0
April 10th, 2015 23:00
Hi, How is it going with your system.
Awaiting your reply.
Regards