jezg
1 Copper

Dell xps 15z cursor disappears

Dell xps 15z cursor disappears

I have an issue that the cursor disappears every few seconds whilst typing

 

To clarify it is the cursor and not the mouse pointer. When you click the mouse the cursor reappears in the right location so its not being moved by trackpad etc.

It appears that the tab/window open become de-active and the cursor disappears.

HAs anyone else had the same issue

Any help with a solution would be extremely grateful as this problem is driving me mad

 

 

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aras1
2 Iron

Re: Dell xps 15z cursor disappears

I am noticing the exact same issue. It is as if win7 is spontaneously switching windows on me while I type. I know it is not a win7 issue because this never happens with my xps 8300 desktop.

 

Any one know what the cause is an how to fix it? Like JEZG it is driving me nuts!

Otherwise I quite like this new laptop.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: Dell xps 15z cursor disappears

No responses. How sad.

I am phoning customer support today to have this unit returned. Very disappointing but I cannot continue to operate with my windows spontaneously deactivating. But there are other issues with the XPS 15z:

1. poor speakers
2. numbers on function keys too small to read
3. periodically the fan will be quite loud for no reason at all (i.e. just browsing the web - no gaming at all)
4. the metal edge is uncomfortable for resting my hands (this one is just due to lazy typing on my part)

I have been reluctant to initiate a return because the laptop is gorgeous. I like the aluminum finish on the outside and the grey metal finish on the inside. Also for a powerful laptop (dual core i7 with 8 GB RAM, 750 GB HDD, CD/DVD drive, NVidia GeForce GT 525 M with 2 GB memory) it is both thin and not too heavy (~5.6 lbs). Add to that the nice wide HD screen and it really is a beautiful laptop. But the spontaneous loss of the window in which I am working was a deal breaker - I just cannot work with that possibly happening at any random time.

I hope Dell is able to find me a comparable model rather than simply a refund.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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jezg
1 Copper

Re: Dell xps 15z cursor disappears

 

Morning

 

Over the Bank Holiday weekend I have tried a number of options.

I believe that I have managed to get rid of the problem after uninstalling dell stage.

I hope this works for you.

 

Regards

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navilax77
1 Copper

Re: Dell xps 15z cursor disappears

Exactly the same issue here. Apparently whatever application window I'm working on loses focus every few seconds, this happens even when typing an email for example, it is very, very, annoying. 
I uninstalled dell stage from day one so I guess that won't do it for me.
I noticed however that this started to happen after the latest driver update cycle on which the following drivers were updated:

  • Cypress trackpad -- The latest version is a headache, it pretty much rendered the touchpad unusable and the high CPU usage problem persists. I actually suspected that this one was to blame for the focus issue so I uninstalled it right away, unfortunately that didn't solve the problem.
  • Intel bluetooth chip
  • Intel wireless chip
  • BIOS update
  • USB 3.0 chip
I will continue downgrading these drivers until I find the one guilty and let you know if I do. Please share any findings other than uninstalling stage.
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khoist
1 Copper

Re: Dell xps 15z cursor disappears

Good Luck resolving this issue! I tried Dell online chat to have them try to fix it.  NOTHING.  They said the touchpad needs to be replaced.  I also have the issue of the screen fonts  getting bigger and smaller while typing! Drives me crazy!! I've had my computer for 6 weeks and it's been a nightmare trying to get help!!!

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aras1
2 Iron

Re: Dell xps 15z cursor disappears

Oh I gave up after a couple of weeks, returned it for a full refund and instead purchased a Dell Latitude e5420. Worked like a charm right out of the box with no issues whatsoever. Not as pretty as the XPS 15z but it works like it should. Great machine. I certainly hope the xps 15z is eventually fixed because it is a gorgeous laptop. I just couldn't wait any longer for the issue to be resolved. Looks like I made the right decision if people are still dealing with this a month later.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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dan37
1 Copper

Re: Dell xps 15z cursor disappears

jezg, did this really fix your problem long term?  I am have the same problem (cursor disappears and window deactivates), but I have already uninstalled dell stage.

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Moeneclaey
1 Copper

Re: Dell xps 15z cursor disappears

Having the exact same issue. Will try to uninstall Stage software.

Strange thing is that it seems to get worse during the afternoon.

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DaveFord
1 Copper

Re: Dell xps 15z cursor disappears

I started experiencing this problem in September when I was in Mauritius in the hotels wifi zones.

It is unbelievably frustrating you type a bang the window has lost focus.  Sometimes happens multiple times a minute.

Virus?  Checked no.

Malware? Checked no

Okay forums

Uninstall Dell Stage. No go

Solution disable trackpad

Back in South Africa enable trackpad as nice in bed.  All okay until 2 weeks ago.

Now very bad.  Has happened 10 14 times while writing this post.

Come on Dell where is the solution?

Surely all of us don't have faulty trackpads otherwise your quality control process is very poor indeed.

Regards

Dave

 

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